Welcome to AppFollow! We're so glad you're here. 👋
Setting up a new tool or product for your team can be a daunting experience, and we know it. We've created this guide to take the guesswork out of the steps you need to follow when you're getting started with AppFollow. This article will give you the tools you need to prepare your account and set your team up for success.
Each step contains a link to a more detailed help center article. We encourage you to use these additional resources while working through this guide. Whenever you're done with a step, just come back here and continue from wherever you left off.
Creating an Account
To get started, just click Sign up on the AppFollow homepage.
If you still need to review our plans and options, you can create an account directly from our pricing page:
- Review the available AppFollow plans on our Pricing & Plans page.
- Select the package you want to try.
- Click on Try free for 10 days to get started.
Updating Your Plan
Some AppFollow features are available as add-ons or may be part of a plan different from the one you initially chose.
If a feature is unavailable in your account, you'll see a splash screen inviting you to request a trial of the feature. Click the request button to enable the trial or get in touch with your account manager.
If you need to update your subscription, change your billing settings, or find out who your account manager is, you'll find this information on the Subscriptions page of your account settings.
Adding Apps and Workspaces
Your AppFollow account comes with a pre-created first workspace. When you add an app to your AppFollow workspace, you get access to the app's reviews, ratings, rankings, and store stats. You can either work with your own apps directly from AppFollow or add your competitors' apps to monitor changes to their stats. The app type you choose depends on how much information you want to see about the app.
- If you're planning on replying to reviews and monitoring your downloads, revenue, and store stats, add a regular app to your workspace.
- If you want to track your competitors' keywords and ASO performance, add a competitor app.
When you add an app, click on "Add to Favorite" to get quick access to the app in dashboards and to include it in Semantic Analysis reports. You can also mark apps as favorites in the My apps section.
Apps live within workspaces; you'll find a list of your workspaces at the top of the left-hand navigation menu. If you want to build separate workflows within AppFollow, you can create as many workspaces as you need. Some popular use cases include separating workspaces by country or team.
If you're using a single workspace to track data from all countries where your app is available, make sure the workspace is set to Worldwide. You can check this by clicking on the gear icon next to the name of the workspace. Within each workspace, we collect data according to workspace settings.
Connecting Your Apps
Some data and actions are available only to app developers. For example, only an authorized developer can respond to app reviews and view revenue and subscription data.
To prepare your account for team members who will be responding to reviews or digging into organic traffic metrics, check out the following integrations and make sure they're set up before you start working with your apps.
You can add and edit your account's integrations from the Integrations List section in the left-hand navigation panel.
Although we include a link to the App Store Connect instructions multiple times in the following sections, it's sufficient to set it up just once. The resulting integrations will depend on the user roles and permissions you grant in the App Store Connect console.
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Reply to Reviews Integration
For support managers, agents, and developers who plan on replying to app reviews.
The Reply to Reviews integration allows you to reply to your app's reviews without leaving AppFollow. This is a prerequisite to transferring your support efforts to AppFollow, and it's also the first step to automating your response strategy or connecting AppFollow to your helpdesk.
It's possible to reply to reviews from the App Store, Google Play Console, and Microsoft. To set up the integration for these stores, follow the guides below:
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To see our full guide on the App Store Connect integration, click here.
- In AppFollow, navigate to "Integrations" on the left-hand panel.
- Select your iOS/macOS app from the dropdown menu above.
- Click “+Link account” underneath "App Store Connect".
- Sign in to App Store Connect → Users and Access, and hit the blue ➕ button at the top of the user list:
- Enter the following details:
- First name: AppFollow
- Last name: Connect
- Email: find it in the setup window in AppFollow
- Choose these roles for an all-in-one integration (more about integration types and roles here):
- Customer Support
- Marketing
- Finance (Sales and Access to reports should be selected automatically)
- Select access to "All apps", click “Invite”, and return to AppFollow.
- Make sure you've invited the correct email and tick the "I've invited user to App Store Connect account" checkbox.
- Hit “Add integration”.
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To set up the "Reply to Reviews" integration with Google Play, you'll need access to your Google Play Developer owner's account. To make sure the process goes smoothly, please follow our step-by-step setup guides on how to add this integration with Google Play via the Service Account method
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Before getting started, make sure that your organization has an Azure Active Directory and that you have the Global administrator permissions for this directory. When you're ready, head over to our detailed guide on how to set up this integration: Microsoft Console Integration
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ASO Report (App Analytics) Integration
Get access to app downloads, traffic channels, and day-by-day Google Play ratings.
Use this integration to get deeper insights into your app analytics. We'll show you detailed breakdowns of your app's traffic in the Traffic Channels Analytics section, downloads per keyword on the Keyword Intelligence page, and incremental Google Play ratings on the Rating Chart.
Set it up for:
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To see our full guide on the App Store Connect integration, click here.
- In AppFollow, navigate to "Integrations" on the left-hand panel.
- Select your iOS/macOS app from the dropdown menu above.
- Click “+Link account” underneath "App Store Connect".
- Sign in to App Store Connect → Users and Access, and hit the blue ➕ button at the top of the user list:
- Enter the following details:
- First name: AppFollow
- Last name: Connect
- Email: find it in the setup window in AppFollow
- Choose these roles for an all-in-one integration (more about integration types and roles here):
- Customer Support
- Marketing
- Finance (Sales and Access to reports should be selected automatically)
- Select access to "All apps", click “Invite”, and return to AppFollow.
- Make sure you've invited the correct email and tick the "I've invited user to App Store Connect account" checkbox.
- Hit “Add integration”.
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To open the full instructions, check out our guide: Google Play: ASO Report Integration
Connecting Your Third-Party Tools
The modern workplace consists of several interconnected tools to help your team be as productive as possible. AppFollow brings your data to the tools you use every day, allowing you to maximize your app management potential.
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Tableau is one of the most popular BI dashboards for data analysis and visualization. We offer a secure and easy way to gather all the data from AppFollow, like Downloads & Revenue and Reviews, and transfer it to Tableau.
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AppFollow provides you with all the tools you need to work with reviews without leaving the workspace. However, you may need to bring reviews to your Support team's workspace. Set up a native or email integration to integrate reviews into your Support workflow.
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Alerts & Reports provide you with a flexible, all-in-one tool to set up reports or notifications about changes or certain events from any section of the product. Smart Alerts are delivered to Slack, Telegram, and to your email inbox.
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Use our Zapier Integration to create customizable integrations through "Zaps", which can be set up in minutes and without any coding skills. Use Zaps to automate your day-to-day tasks and build workflows between apps that otherwise wouldn't be possible.
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The AppFollow API helps you build custom apps and reply to reviews, follow keywords and ranking changes, and track app updates no matter what tools you use. The API has ready-made methods that you can use to quickly access all your data.
Inviting Your Team
Congratulations! You've prepared your account, and it looks fantastic. Now everything is up and running, so you're ready to invite your Support, Product, Marketing, and ASO teams.
- Go to the My team page.
- Click +Invite new team member.
- Fill out the required fields, and choose the Role and Position (more about roles in AppFollow: User Roles and Permissions).
- Hit "Send invite".
Next Steps
Great job – you've prepared your AppFollow account, invited your team members, and are ready to get down to business. Depending on how you'll be using AppFollow, we've prepared a set of guides to help you get acquainted with our key features. We recommend sharing these guides with new team members joining you now and in the future.
See you in the next guides!