Workspaces

Overview

💡 Good to Know: There's no limit to creating workspaces: you can create as many as you need.

• The same source can be added to one or more workspaces if you need to track it separately.
• Sources live in a workspace: if you need to move a source from one workspace to another, you can delete it from its primary location and add it to the new location – or keep it in both workspaces.
• Each workspace has a unique set of integrations: if the same source is added into different workspaces, its integrations should be configured in each workspace separately.
• When you start tracking Keywords, they apply to the whole workspace, not to a specific source in this workspace.

Create a Workspace 

1. Click on the workspace dropdown in the left-hand menu and select “Add New Workspace”.
   
2. Type the name of your workspace in the pop-up window.
3. Select the countries you want to track in the workspace. If you want to track all available countries, select "Worldwide".
4. After you finish creating the workspace, it's time to add your first sources, and voilà! – you're all set.

To open your workspaces list in a separate window, click "All Workspaces"

Workspace Settings

Change your workspace settings at any time by clicking on the ⚙️ icon next to it or from the workspaces list. The available settings:

• Workspace name – rename your workspace whatever fits you best.
• Select countries to monitor reviews, ranks, keywords, etc. – choose specific countries or keep "Worldwide" to see reviews on the "Reply to reviews" page from all countries where the source is available. These settings will also affect the helpdesk, email, and messenger integrations.
• Select default country – this country will be selected on your source's page in "My sources" by default.
• Select default language – this will affect which language the source's metadata is displayed in the "My sources" section (i.e., descriptions, release notes, etc.).

Delete a Workspace

If you'd like to remove a workspace, navigate to the settings page by clicking on "All Workspaces" from the dropdown menu.

1. On the drop-down menu, find the workspace you need to delete.
2. Click on the trash can symbol on the card.
3. Enter the name of the workspace and then click "Delete workspace".
   
   
    

Workspace Setup Examples 

Check out the following example use cases to get some inspiration for the different Workspaces you can configure in AppFollow.

Product & General Management

Separate your Workspaces by:

1. Your sources/products and competitors. This approach helps manage the frequency of reports and updates you get, so it is a good option to group your competitors separately from your own sources. 
2. Platforms. If different teams manage different platforms, there is nothing more efficient than creating a Workspace for each one: Apple & Mac Stores, Google Play, Amazon, Microsoft, etc.
3. Teams. If multiple teams are working with AppFollow, you can easily create different Workspaces for them and restrict access between them: Marketing, Customer Support, Product, and so on. 
4. Publisher or projects. If you have a dedicated team managing a specific source or set of sources across multiple platforms, you can create different workspaces for each of them.

ASO & Marketing

If you have sources from different categories, you can keep your data clean by creating a new Workspace for each category (fitness, gaming, music, and so on), since the keywords you track are applied to all sources in your Workspace. 

Customer Support

Separate your Workspaces by:

1. Source language. If you have different language-speaking support teams, create multiple Workspaces and choose the relevant countries for them. For example: add only Australia, Canada, Ireland, South Africa, the UK, the USA, and New Zealand in the Workspace settings so that only English-language reviews would be routed into this Workspace.
2. Integration or Help Desk systems. If your Support teams work in different Help Desk systems or have different workflows with reviews, you can create a dedicated Workspace for each of the Help Desks or integration systems.