Workspaces

Article author
Anastasia Rybalko
  • Updated
Overview

AppFollow Workspaces allow you to build diverse workflows within a single account. You can separate and manage these workflows by team, goal, or use case. Read on to learn more about what a Workspace is, how to create one, and which use-cases they cover.

💡 Good to Know:

  • There's no limit on creating Workspaces: you can create as many as you need.
  • The same app can be added to one or more Workspaces if you need to track it separately.
  • Apps live in a Workspace: if you need to move an app from one Workspace to another, you can delete it from its primary location and add it to the new location – or keep it in both Workspaces.
  • Each Workspace has a unique set of integrations: if the same app is added into different Workspaces, its integrations should be configured in each Workspace separately.
  • When you start tracking Keywords, they apply to the whole Workspace, not to a specific app in this Workspace.

Create a Workspace 

  1. Click on the Workspace dropdown in the left-hand menu and select “Add New Workspace”. You will be redirected to a new page.
  2. Type the name of your Workspace in the pop-up window.
  3. Select the countries you want to track in the Workspace. If you want to track all available countries, select "Worldwide".
  4. Select which Email Reports you want to receive, and how often.
  5. Specify the email addresses that should receive these Reports.
  6. After you finish creating the Workspace, it's time to add your first apps or products, and voilà! – you're all set,


Workspace Setup Examples

Check out the following example use-cases to get some inspiration for the different Workspaces you can configure in AppFollow.

Product & General Management

Separate your Workspaces by:

  1. Your apps/products and competitors. This approach helps manage the frequency of reports and updates you get, so it is a good option to group your competitors separately from your own apps or products. 
  2. Platforms. If different teams manage different stores, there is nothing more efficient than creating a Workspace for each platform: Apple & Mac Stores, Google Play, Amazon, Microsoft.
  3. Teams. If multiple teams are working with AppFollow, you can easily create different Workspaces for them and restrict access between them: Marketing, Customer Support, Product, and so. 
  4. App publisher or projects. If you have a dedicated team managing a specific app or set of apps, products, or games across multiple platforms, you can create different workspaces for each of them.

ASO & Marketing

If you have apps from different categories, you can keep your data clean by creating a new Workspace for each app category (fitness, gaming, music, and so on), since keywords you track are applied to all apps in your Workspace. 

💡 Pro Tip: Add your competitors to each category Workspace too. This will help you discover new relevant keywords and speed up the creation of your semantic core.

Customer Support

Separate your Workspaces by:

  1. App language. If you have different language-speaking support teams, create multiple Workspaces and choose the relevant countries for them. For example: add only Australia, Canada, Ireland, South Africa, the UK, the USA, and New Zealand in the Workspace settings so that only English language reviews would be routed into this Workspace.
  2. Integration or Help Desk systems. If your Support teams work in different Help Desk systems or have different workflows with reviews, you can create a dedicated Workspace for each of the Help Desks or integration systems.

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