Getting Started: Prepping Your Account (For Admins)

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Anastasia
  • Updated

Welcome to AppFollow! We're so glad you're here. πŸ‘‹

Setting up a new tool or product for your team can be a daunting experience, and we know it. We've created this guide to take the guesswork out of the steps you need to follow when you're getting started with AppFollow. This article will give you the tools you need to prepare your account and set your team up for success.

Each step contains a link to a more detailed help center article. We encourage you to use these additional resources while working through this guide. Whenever you're done with a step, just come back here and continue from wherever you left off.

Creating an Account

To get started, just click Sign up on the AppFollow homepage.

If you still need to review our plans and options, you can create an account directly from our pricing page:

  1. Review the available AppFollow plans on our Pricing & Plans page.
  2. Select the number of apps you want to add.
  3. Click on Start 10-day free trial to get started.

Updating Your Plan

Some AppFollow features are available as add-ons or may be part of a plan different from the one you initially chose.

If a feature is unavailable in your account, you'll see a splash screen inviting you to request a trial of the feature. Click the request button to enable the trial or get in touch with your account manager.

If you need to update your subscription, change your billing settings, or find out who your account manager is, you'll find this information on the Subscriptions page of your account settings.

Adding Apps and Workspaces

Your AppFollow account comes with a pre-created first workspace. When you add an app to your AppFollow workspace, you get access to the app's reviews, ratings, rankings, and store stats. You can either work with your own apps directly from AppFollow or add your competitors' apps to monitor changes to their stats. The app type you choose depends on how much information you want to see about the app.

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When you add an app, click on "Add to Favorite" to get quick access to the app in dashboards and to include it in Semantic Analysis reports. You can also mark apps as favorites in the My apps section.

Apps live within workspaces; you'll find a list of your workspaces at the top of the left-hand navigation menu. If you want to build separate workflows within AppFollow, you can create as many workspaces as you need. Some popular use cases include separating workspaces by country or team.

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If you're using a single workspace to track data from all countries where your app is available, make sure the workspace is set to Worldwide. You can check this by clicking on the gear icon next to the name of the workspace. Within each workspace, we collect data according to workspace settings. More information: Workspaces 

Connecting Your Apps 

Some data and actions are available only to app developers. For example, only an authorized developer can respond to app reviews and view revenue and subscription data.

To prepare your account for team members who will be responding to reviews or digging into organic traffic metrics, check out the following integrations and make sure they're set up before you start working with your apps.

You can add and edit your account's integrations from the Integrations List section in the left-hand navigation panel.

Although we include a link to the App Store Connect instructions multiple times in the following sections, it's sufficient to set it up just once. The resulting integrations will depend on the user roles and permissions you grant in the App Store Connect console.

  • Reply to Reviews Integration

For support managers, agents, and developers who plan on replying to app reviews.

The Reply to Reviews integration allows you to reply to your app's reviews without leaving AppFollow. This is a prerequisite to transferring your support efforts to AppFollow, and it's also the first step to automating your response strategy or connecting AppFollow to your helpdesk.

It's possible to reply to reviews from the App Store, Google Play Console, and Microsoft. To set up the integration for these stores, follow the guides below:

  • To see our full guide on the App Store Connect integration, click here.

    1. In AppFollow, navigate to "Integrations" on the left-hand panel.
    2. Select your iOS/macOS app from the dropdown menu above.
    3. Click β€œ+Link account” underneath "App Store Connect".

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    4. Sign in to App Store Connect β†’ Users and Access, and hit the blue βž• button at the top of the user list:

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    5. Enter the following details:
        • First name: AppFollow
        • Last name: Connect
        • Email: find it in the setup window in AppFollow
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    6. Choose these roles for an all-in-one integration (more about integration types and roles here):
      • Customer Support
      • Marketing
      • Finance (Sales and Access to reports should be selected automatically)

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    7. Select access to "All apps", click β€œInvite”, and return to AppFollow.
    8. Make sure you've invited the correct email and tick the "I've invited user to App Store Connect account" checkbox.
    9. Hit β€œAdd integration”.
  • There are 2 ways to set up the "Reply to Reviews" integration with Google Play. Check out this article to compare them. You may need access to your Google Play Developer owner's account. To make sure the process goes smoothly, please follow our step-by-step setup guides on how to add this integration with Google Play:
    - via the Service Account method
    - via the Invitation method 

  • Before getting started, make sure that your organization has an Azure Active Directory and that you have the Global administrator permissions for this directory. When you're ready, head over to our detailed guide on how to set up this integration: Microsoft Console Integration

  • ASO Report (App Analytics) Integration

Get access to app downloads, traffic channels, and day-by-day Google Play ratings.

Use this integration to get deeper insights into your app analytics. We'll show you detailed breakdowns of your app's traffic in the Traffic Channels Analytics section, downloads per keyword on the Keyword Intelligence page, and incremental Google Play ratings on the Rating Chart.

Set it up for:

    • To see our full guide on the App Store Connect integration, click here.

      1. In AppFollow, navigate to "Integrations" on the left-hand panel.
      2. Select your iOS/macOS app from the dropdown menu above.
      3. Click β€œ+Link account” underneath "App Store Connect".

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      4. Sign in to App Store Connect β†’ Users and Access, and hit the blue βž• button at the top of the user list:

        mceclip1.png

      5. Enter the following details:
          • First name: AppFollow
          • Last name: Connect
          • Email: find it in the setup window in AppFollow
        mceclip0.png
      6. Choose these roles for an all-in-one integration (more about integration types and roles here):
        • Customer Support
        • Marketing
        • Finance (Sales and Access to reports should be selected automatically)

          mceclip1.png
      7. Select access to "All apps", click β€œInvite”, and return to AppFollow.
      8. Make sure you've invited the correct email and tick the "I've invited user to App Store Connect account" checkbox.
      9. Hit β€œAdd integration”.
  • To open full instructions, check out our guide: Google Play: ASO Report Integration

    1. Open your Google Play Console, navigate to the "Users and permissions" section, and click "Invite New User":
    2. Enter android2022b@appfollow.io and set the permissions to "View app information and download bulk reports (read-only)".
    3. Click "Invite User":

    Now you're ready to set up the integration in AppFollow:

    1. In your AppFollow account, open the Organic dashboard page from the left-hand navigation panel.
    2. Select the app you want to integrate from the dropdown at the top of the page. 
    3. Click "Link account" and hit "Start".
    4. Enter your Developer account ID. To find it, open your Google Play Console β†’  Settings β†’ Developer account β†’ Account details. You'll see the ID below: 

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    5. Click "Copy ID", and go back to AppFollow.
    6. Paste the ID into the integration setup window, and click "Next".
    7. Make sure you've invited AppFollow to your Google Play account and click "Next."
    8. On the final step, click "Add Integration."
  • Sales Report Integration

This integration goes hand in hand with the App Analytics integration and provides you with information about your app's revenue.

Use this information to learn about your app's sales stats on the Downloads & Revenue page and the Subscriptions Report.

Available for:

    • To see our full guide on the App Store Connect integration, click here.

      1. In AppFollow, navigate to "Integrations" on the left-hand panel.
      2. Select your iOS/macOS app from the dropdown menu above.
      3. Click β€œ+Link account” underneath "App Store Connect".


      4. mceclip3.png
      5. Sign in to App Store Connect β†’ Users and Access, and hit the blue βž• button at the top of the user list:

        mceclip1.png

      6. Enter the following details:
          • First name: AppFollow
          • Last name: Connect
          • Email: find it in the setup window in AppFollow
        mceclip0.png
      7. Choose these roles for an all-in-one integration (more about integration types and roles here):
        • Customer Support
        • Marketing
        • Finance (Sales and Access to reports should be selected automatically)

          mceclip1.png
      8. Select access to "All apps", click β€œInvite”, and return to AppFollow.
      9. Make sure you've invited the correct email and tick the "I've invited user to App Store Connect account" checkbox.
      10. Hit β€œAdd integration”.
  • To open full instructions, check out our guide: Google Play: Sales Report Integration.

    1. You can add this integration from either the β€œDownloads & Revenue” or "Subscriptions Report" pages on the left-hand panel.
    2. In Downloads & Revenue, navigate to "Apps summary" and click "Please set up an integration" next to the app you want to add the Sales Report integration for. 

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      Or alternatively, you can find the integration button at the top of the Subscription Reports page as well. To set up the integration from here, simply click "Start tracking" to be taken to the integrations screen. 
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    3. On the integration screen, choose an app and click β€œStart” on the Google Play Console card;
    4. Click "Next". You’ll be asked to enter your Developer ID from the Google Play Console and a unique authorization code.
    5. To find your Developer ID: open a new tab in your browser and log in to the Google Play Console.
    6. In the side menu, open Download reports -> Statistics.
    7. Click "Copy Cloud Storage URI".

      The Cloud Storage URI has this format: gs://pubsite_prod_rev_11458896072533194086/stats/installs/

      For the integration settings, you need to use the digits only.

    8. Go back to the AppFollow Integrations screen and paste these digits into the Developer ID field in the integration settings pop-up window.
    9. To get the authorization code: click on "Get this code here" and sign in to the Google Account. Allow GSUtil to access your Google Account. Copy the code, go back to AppFollow and paste it into the "Enter code" field.

      The Google Account that you use to get the code should have the following permissions:
      - View app information and download bulk reports (read-only);    
      - View financial data, orders, and cancellation survey responses.

      The Owner or the Admin of the Google Developer account can check and manage user permissions in the Google Play Console. Check the permissions settings, log in to the Google Play Console as an Owner or Admin, and go to Settings -> Users & permissions.

    10. Click "Add integration".

Connecting Your Third-Party Tools

The modern workplace consists of several interconnected tools to help your team be as productive as possible. AppFollow brings your data to the tools you use every day, allowing you to maximize your app management potential.

  • Tableau is one of the most popular BI dashboards for data analysis and visualization. We offer a secure and easy way to gather all the data from AppFollow, like Downloads & Revenue and Reviews, and transfer it in Tableau.

  • AppFollow provides you with all the tools you need to work with reviews without leaving the workspace. However, you may need to bring reviews to your Support team's workspace. Set up a native or email integration to integrate reviews into your Support workflow.

  • Smart Alerts provide you with a flexible, all-in-one tool to set up reports or notifications about changes or certain events from any section of the product. Smart Alerts are delivered to Slack, Telegram, and to your email inbox.

  • Use our Zapier Integration to create customizable integrations through "Zaps", which can be set up in minutes and without any coding skills. Use Zaps to automate your day-to-day tasks and build workflows between apps that otherwise wouldn't be possible.

  • The AppFollow API helps you build custom apps and reply to reviews, follow keywords and ranking changes, and track app updates no matter what tools you use. The API has ready-made methods that you can use to quickly access all your data.

Inviting Your Team

Congratulations! You've prepared your account, and it looks fantastic. Now everything is up and running, so you're ready to invite your Support, Product, Marketing, and ASO teams.

  1. Go to the My team page.
  2. Click +Invite new team member.
  3. Fill out the required fields, and choose the Role and Position (more about roles in AppFollow: User Roles and Permissions).
  4. Hit "Send invite".

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Next Steps

Great job – you've prepared your AppFollow account, invited your team members, and are ready to get down to business. Depending on how you'll be using AppFollow, we've prepared a set of guides to help you get acquainted with our key features. We recommend sharing these guides with new team members joining you now and in the future.

See you in the next guides!

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