AppFollow Team
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Automation Hub
OverviewMost support teams work with a large number of reviews that often cover similar topics. Reply Templates speed up the process by allowing you to send replies with just a click – but there's ...
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- 3 followers
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- 1 vote
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Translate Reviews
Enable the Reviews Translation feature to automatically translate all incoming reviews to your language of choice. To enable the Auto-translation feature: Open the Reviews Feed page. Select the a...
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- 1 follower
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Word Counter
Overview Count how many words and keywords your app description has and how often they appear. The Word Counter shows you how many keywords are repeated and indexed by app store search engines. Use...
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- 1 follower
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Refunds
If you wish to discontinue or change your premium subscription, refunds will be processed in accordance with our User Agreement. To discuss the possibility of a refund, please reach out directly to...
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- 1 follower
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- -1 votes
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Alerts: New Reviews Spike
Overview The New Reviews Spike alert notifies you when the number of new reviews matching your selected criteria exceeds a certain threshold. Use this alert to catch sudden surges in feedback — for...
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- 1 follower
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Getting Started: Review Management for Support Teams
Settling InWelcome to AppFollow! 👋 If you’re a Support manager or agent looking for an overview of AppFollow’s review management capabilities, you’re in the right place. In this guide, we’ll cover ...
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Enable Chart Annotations
Overview AppFollow Charts provide you with a wide range of tooltips and additional information, covering details like app updates and featuring dates. In some cases, you may need to add a note of y...
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- 1 follower
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Submit a Feature Request
Overview Your product feedback and ideas play an integral role in how we shape our product, and we'd love to hear them! We use a single platform for feature requests and suggestions to make the fee...
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- 1 follower
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- 1 vote
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Auto-reply Conditions
Auto-reply rules work with conditions based on review text, rating, language, translation, length, app version and Semantic Tags and Sentiment. Find more details about the available conditions in t...
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Semantic Tags
The Semantic Analysis algorithm processes all app reviews and assigns Semantic Tags to these reviews. Below you’ll find lists of all available tags grouped by their respective Tag Category. Review...
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- 3 followers
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- 0 votes