Automation Agent scope defines which reviews the agent will handle. You can use triggers to specify the conditions under which an agent should apply, such as review rating, review text, translation, spam status, or featured status.
When multiple triggers are added to the same rule, all conditions must be met for the Automation Agent to process the review.
Available Triggers
| Trigger | Description |
| All reviews | Applies the agent to all reviews. |
| Review rating | Applies the agent based on the selected star rating. |
| Review text | Applies the agent when the review contains or does not contain specific words or phrases. |
| Review translation | Applies the agent based on keywords found in the translated review text. This condition uses the app's Translation language and does not apply to untranslated reviews. If you need to cover both translated and untranslated versions, please choose the condition below instead. |
| Review text or translation | Applies the agent when keywords are found in either the original review text or the translated review text. |
| Review is spam or offensive | Applies the agent based on whether a review is marked as spam or offensive (True/False). |
| Review is featured | Applies the agent based on whether a review is featured. Select True for featured reviews only or False for reviews that are not featured. |
Learn more about conditions in our article on Automation Agents: Advanced Settings.