Overview
The New Reviews Spike agent monitors your incoming reviews and notifies you when the number of new reviews matching your selected criteria exceeds a threshold you define.
Use this agent to catch sudden surges in feedback — for example, a spike in negative reviews — so your team can react quickly and address potential issues before they escalate.
Available for: App Store and Google Play (no Console connection required).
Filters:
- Country
- Language
- Rating
- Review length
- Tags
- App version
Set Up the New Reviews Spike Agent
To find information on how to set up any agent, check out the following article: Monitoring Agents: Create and Edit.
- Open the Integrations > Monitoring agents section in the left-hand navigation panel.
- Select New Reviews Spike from the Agent library.
- Choose the app you want to monitor.
- Configure the filter conditions.
- Set the threshold for the number of reviews and the timeframe during which the reviews were posted.
- Select the channel where you want to receive the notifications: email, Slack, or Telegram.
- Choose an agent name and review your settings.
- Click Save.