AppFollow Team
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Helpshift Integration
OverviewSet up an integration with Helpshift to receive Android, iOS, macOS, Microsoft, Amazon, and Xbox app reviews to your Helpshift channel. Reply to customer reviews and feedback using AppFollo...
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Automation Agents
OverviewAutomation Agents let you automatically respond to reviews that match specific triggers. Instead of replying manually, you can create Agents that identify eligible reviews and send the appr...
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- 1 vote
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Translate Reviews
The Reviews Translation feature automatically translates incoming reviews into your preferred language, making it easier to understand feedback from users around the world.To enable the Auto-transl...
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Word Counter
Overview Count how many words and keywords your app description has and how often they appear. The Word Counter shows you how many keywords are repeated and indexed by app store search engines. Use...
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Refunds
If you wish to discontinue or change your premium subscription, refunds will be processed in accordance with our User Agreement. To discuss the possibility of a refund, please reach out directly to...
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Monitoring Agents: New Reviews Spike
OverviewThe New Reviews Spike agent monitors your incoming reviews and notifies you when the number of new reviews matching your selected criteria exceeds a threshold you define.Use this agent to c...
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Getting Started: Review Management for Support Teams
Settling InWelcome to AppFollow! 👋 If you’re a Support manager or agent looking for an overview of AppFollow’s review management capabilities, you’re in the right place. In this guide, we’ll cover ...
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Enable Chart Annotations
Overview AppFollow Charts provide you with a wide range of tooltips and additional information, covering details like app updates and featuring dates. In some cases, you may need to add a note of y...
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Submit a Feature Request
Overview Your product feedback and ideas play an integral role in how we shape our product, and we'd love to hear them! We use a single platform for feature requests and suggestions to make the fee...
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Automation Agents Scope and Triggers
Automation Agent scope defines which reviews the agent will handle. You can use triggers to specify the conditions under which an agent should apply, such as review rating, review text, translation...
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