General Questions
- Why should I connect an App Store or Google Play account?
We have 3 types of connections:
Reply to reviews allows for publishing replies to reviews. For Android apps, this connection also provides additional details for the reviews (app version, OS, device);
ASO connection gives access to ASO Analytics (traffic and downloads by keywords);
- Why do I need to put my credentials on the App Store? Is it safe?
Such information as data for the ASO Analytics page (ASO report connection) and the ability to post replies to the reviews directly from the AppFollow account (Reply to reviews connection) could be done by the connection between the store console and AppFollow.
To connect the console and AppFollow, you are required to enter the credentials (there are different sets for different types of connections). Here are the instructions for App Store and Google Play connection settings.
We guarantee all personal data is safe and the details we get through the connection are available only for team members in your account.
- How can I set a connection with the App Store if I have 2-factor authentication?
If Apple does not allow you to create a new user without 2FA, you can invite us to your App Store Connect account. Learn more in our article on App Store Connect: Invite User.
Reply to Reviews (reply to reviews and edit responses): Admin or Customer Support roles.
ASO Report (access to analytics): Admin or Sales + Access to Reports + Marketing roles.
If you want to set up several connections: Admin or Customer Support + Marketing + Finance roles (Sales and Access to Reports will be marked automatically).
- What is the 'Reply via Console' Google Play Store connection?
The 'Reply via Console' connection redirects to the Google Play console to the particular review from where you can proceed with the reply. This connection doesn't allow you to reply from the AppFollow interface. To reply from AppFollow, there is another connection needed - 'Reviews&Replies'.
To set the 'Reply via Console' connection, you are required to set the Account ID.
To set the 'Reviews & Replies' connection, you are required to enter the Client ID and Client Secret.
Troubleshooting
- Something is wrong with the connection (e.g. replies could not be posted or the ASO report is not loaded), how do I know what is the issue?
The status of the connection can be checked on the Source connections page. If the connection is highlighted in red and the status is ‘Error’, it means this needs to be reset. The details of the error are available on the hover.