Maria
Activity overview
Latest activity by Maria
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Maria created an article,
Reviews Chart
Overview Reviews chart provides data in a layout similar to the star ratings in Rating chart, which makes it easier to compare the data across features. You can analyze your app’s reviews, and revi...
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Maria created an article,
Webhook URL Integration
Overview You may set a custom integration via WebHook URL to receive reviews to any tool you use. You will need to create a custom WebHook endpoint and add it to AppFollow to connect the services. ...
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Maria created an article,
Getting Ratings Through the API
Overview The AppFollow API provides two methods for exporting ratings: 9. Ratings and 28. Ratings Export. You can retrieve incremental and total rating data. Below, we'll cover the differences bet...
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Maria created an article,
Automation Performance
Overview The Automation Performance page analyzes and provides reports on the effectiveness of your review management automation strategy. You can learn about your main automation KPIs (submitted a...
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Maria created an article,
Suggested Templates
Overview The Suggested Template feature offers the best matching reply to a review using a machine-learning algorithm. The model automatically improves based on your decision to use the suggested t...
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Maria created an article,
Automation Priority
At the moment, the Priority is available for Auto-reply rules only. The Priority of auto-replies defines the order in which rules are applied to reviews. Priority Logic For rules with Priority s...
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Maria created an article,
Reply Statuses
Overview Apply the Reply Status filter on the Reply to Reviews page to find reviews without a reply, waiting for approval, or with an outdated reply. Support agents can easily access reviews that n...
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Maria created an article,
Phrase Analysis
Overview Phrase Analysis lists the most popular words and phrases your customers write about in reviews. This page shows trending topics, the sentiment of reviews with certain words, and it allows ...
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Maria created an article,
Templates Library
Overview Use the template library to save time by starting with pre-made rules to kick off your reply and tag automation strategy. You can easily find a template to use for the most frequent cases,...
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Maria created an article,
Zendesk App Integration Troubleshooting
If you don't receive reviews as tickets in your Zendesk account, can't send replies, or are having trouble setting up the integration, this article will guide you through the most common errors and...
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