Use the Filters panel to see a customized view based on your needs and fine-tune which Reviews you see on the page. To add a Filter, click + Add Filters and choose one of the options from the list. To quickly find a specific filter, use the search bar at the top of the list.
|Filter||Description||Google Play||App Store|
|Time||Set to all-time, a custom timeframe, a specific date, or choose from a predefined selection of timeframes: Today, Yesterday, This Week/Month, Last Week/Month.||✔️||✔️|
|Semantic Tag||Choose between specific tags, no tags, all selected tags, or any of the selected tags.||✔️||✔️|
|Semantic Sentiment||Select one, several, or all sentiments.||✔️||✔️|
|Tag||Choose between specific tags, no tags, all selected tags, or any of the selected tags. Learn more: Tags.||✔️||✔️|
|Tag Category||Select a category to filter for all Reviews with a tag from the selected Tag Category.||✔️||✔️|
|Featured Reviews||Display only Featured Reviews.||✔️||✔️|
|Likes||Filter by Reviews with or without Likes.||✔️||✔️|
|Rating Change||See which Reviews’ ratings became better, became worse, or remained without changes.||✔️||✔️|
|Release Version||Filter by Reviews left for a particular version of the app.||With integration||✔️|
|Reply||With Reply, Without a Reply, Pending Approval, With Auto-reply, Outdated, Error.||✔️||✔️|
|Report a Concern||See Reviews which you reported to the app store, filtered by the submission’s status: Submitted, Declined, Satisfied, Pending. Learn more: Report a Concern.||✔️||✔️|
|Review Language||Filter by single or multiple Review languages.||✔️||✔️|
|Review Rating||Select a specific rating, or select multiple ratings at once.||✔️||✔️|
|Search||Find reviews that contain your query in the Review text, author, note, or reply.||✔️||✔️|
|Update||Filter by Reviews that have been updated regardless of a reply (No Reply Effect), updated since a reply (Reply Effect), or which have not been updated. Learn more in our article on the Reply Effect.||✔️||✔️|
|User Replies||Filter by specific users on your team who posted a reply.||✔️||✔️|
|Visibility||All Reviews, Deleted Reviews, or Beta Reviews. *Deleted reviews are visible only if the Deleted filter is selected.||✔️||✔️|
|Review Status||View Open, Closed, and Re-opened Reviews. Learn more: Review Status.||With integration||With integration|
|Device Country||Filter by one or more device countries.||With integration||✔️|
|Device Language||Filter by one or more device languages.||✔️||❌|
|Device||Filter by one or more device types.||With integration||❌|
|Device Type||Filter by phone, tablet, or unknown type.||With integration||❌|
|Manufacturer||Filter by one or more device manufacturers.||With integration||❌|
|OS||Select one or more types of OS.||With integration||❌|
|Version Code||Filter by one or more device version codes.||With integration||❌|
Some GP reviews may miss some data (device, manufacturer, OS, etc)
There are 2 possible reasons for some info to be missing if I am not mistaken:
- user in Google Play has settings that do not allow store to collect this metrics;
- not all metrics are sent via API (we do not know why that happens but there is no other way to collect this parameters). So sorry to say, but if some details do not show up now - there is no way for us to gather them and show on Reply to reviews page.
Decide which Reviews you want to focus on by choosing which should appear at the top of the list. Click on the sorting menu dropdown on the right side of the screen to adjust the descending order based on a certain parameter:
- Newest first
- Oldest first
- Negative first
- Positive first
- Short first
- Long first
- Liked first
- Disliked first
Use the "Search" filter to find reviews that contain your search query in the Review text, author, note, or reply. Use the following search operators to find the Reviews you need:
- The "|" operator allows you to search for any of the words in your query. For example: " can't|freeze" will show you reviews that contain either "can't" or "freeze".
- The "&" operator searches for reviews which contain all of the words in your query. For example: " can't&freeze" will show you reviews that contain both "can't" and "freeze".
The search engine looks for words that contain your query. This means that for the search term "freeze", you will see reviews that contain the words freeze, freezes, unfreeze.
Use the Smart Views to create filter presets and see the Reviews which matter most in just a click. Learn how to create a preset in our article on Smart Views.
After you’ve filtered and sorted your reviews to see the most relevant ones, you’re ready to start replying to them. Learn more in the next article: Publish and Edit Replies to Reviews.