Overview
Use the Reviews feed to learn more about each review you receive, respond to reviews, and stay on top of interactions with your users. In this article, you’ll learn how to respond to a review and how to streamline the process of communicating with your app’s users. To learn more about Review details and how this page is organized, check out the following article: Navigating the Reviews feed Page.
Reply to a Review
Set up a source connection with App Store Connect and the Google Play Console to start replying to reviews. If you try to reply without this, it will be stored as a draft and you'll see a message that a source connection is required.
To send a reply, type your answer and click “Send”:
Your replies appear in app stores after moderation, which takes up to 24 hours in Google Play and around 8-12 hours (in some cases up to 3 days) on the App Store.
Translate Your Reply
To make replying even easier, you can use the Translate button inside the reply box. With just one click, you can automatically translate your reply.
This feature works for:
- Freshly generated replies (e.g. from AI or manual input)
- Replies that are pending approval
Edit a Reply
After you publish a reply, it’s possible to edit it. Use this feature to update your responses and keep the conversation going after a user edits their review.
To edit a reply, click on the pencil icon next to your previous message. The text box becomes active, and you can rewrite and publish your new reply.
If you edit your reply (or send a new message after a review was updated), please make sure to update the reply text. If no changes are made to the content of your reply, the App Store considers that the reply wasn't changed and does not post an update. If you don't want to modify your message, you can make a minor change; for example, add a space in the middle of your message or change the punctuation.
Have a look at the latest insights on replying to app store reviews in our blog articles: App Store and Google Play.