Google Play: Report a Concern Data Connection

Overview

The Report a Concern data connection allows you to report spam or inappropriate reviews directly from AppFollow, without having to log in to your Google Play Console account. 

Report a Concern is our premium feature. Please contact your personal account manager or our Support Team for more details.

Before you start with the data connection process, please make sure that you have permissions to invite new users to your Google Play Developer console.

Step 1. Get the Developer Account ID

Please open your Google Play Developer account and navigate to the Account details in the left handed menu. You need to use the Developer account ID from the Account details page for the data connection to be configured in AppFollow. 

Step 2. Invite a new user with required permissions

1. Open your Google Play Console, navigate to the "Users and permissions" section, and click "Invite New User":
   

    

2. Set the permissions to the user in the Google Play Console to "View app information" and "Reply to reviews", and click "Invite User":

Please make sure to provide the exact roles that are specified for the integration type you need. If a role is missing, we will be unable to finish the setup process on our end.

Role changes can also affect permissions and functionality. If you need to make any adjustments, please review the above roles carefully to ensure uninterrupted access. 

Once you've added an invitation to access your app's data connection, please do not remove it. Removing it could result in loss of access to important features. 

Step 3. Finish the setup in AppFollow

1. In AppFollow, click on the Integrations icon on the left-hand panel.
2. Click on the "Integrations" link to open the page.
3. Select the app from the dropdown menu above.
   
4. Click on "Link Account" and select the App Analytics & Report a Concern tab, then click "Next":
   
5. Enter your Developer account ID. Please refer to the previous step of this guide. 
6. Make sure you've invited AppFollow to your Google Play account as described above.
7. On the final step, click "Add Integration."

You can automate the process of reporting concerns. Learn more in our article on the Auto-replies feature.