Contact Support

When you need help using AppFollow features, our Help Center is the best resource for finding the answer to your question. Use the search bar on the Help Center homepage or at the top of any article to find an answer to your question.

Our Help Center is grouped into categories based on product areas. For example, if you're looking for guides on connecting a data source like Google Play or App Store Connect, check out our Source Connections category.

Support Availability

If you can't find an answer to your question in the Help Center, our Support Team is here to help from 5 AM to 7 PM in the GMT time zone.

• Email support: Reach out to our team via email. Free and ASO plans have limited response capacity, while paid plans receive full support coverage.
• Chat support: Get real-time assistance from our support team via chat, available in English, Portuguese, and Russian.

To learn more about our plans, check out our Pricing Page.

Submitting a Request

You can reach our Support Team directly from your account.

To start a chat:

1. Log in to your AppFollow account.
2. In the bottom right corner of the screen, click the chat bubble:
   
   
    
3. A support agent will be with you shortly. Chat is available in English, Portuguese, and Russian.

Prefer email? Reach us at help@appfollow.io and we'll get back to you as soon as possible.

Priority Support and Live Chat Offering

We understand the importance of seamless support in achieving your goals. To ensure you receive the highest level of care, we are excited to introduce our Priority Support package, designed exclusively for our valued customers:

• Fast First Response: Our team guarantees a first response to any email request within 1 hour, so you can tackle challenges without delay.
• Live Chat (available only for premium tariff plans): Experience real-time assistance ensuring a first response within several minutes.
• 1:1 calls: Access to skilled technical advisors who help with setting up data source connections, integrations, and will be delighted to consult your BizDev team on the API methods to use for your unique business requests. Our Priority Support team is ready to assist you with tailored technical solutions, ensuring you maximize the value of our products/services for your unique requirements.

Benefits:

• Prioritized Support: We will ensure any ticket receives urgent attention, enhancing productivity and profitability.
• Enhanced Satisfaction: Our support team ensures you feel valued and well taken care of.
• Uninterrupted Focus: With our technical team ready at hand, your team can concentrate on core business activities.

If you're interested in this service, please contact your account manager for further information.

Please note that the commitments mentioned above are applicable only within the Support team's operational business hours: Monday - Friday between 5am and 7pm GMT

Join our Slack Community

If you have any queries related to app store optimization or our product, feel free to join our Slack community to ask questions and share about your AppFollow experience.