Google Play: Report a Concern Integration

Article author
Vera Terengina
  • Updated

Overview

The Report a Concern integration allows you to report spam or inappropriate reviews directly from AppFollow, without having to log in to your Developer Console account. 

Please note that Report a Concern is an add-on feature to your Premium account. Feel free to contact your personal account manager for help or send a message to our Support Team.


Set up the Report a Concern Integration with Google Play

To set up the Report a Concern integration, start by inviting AppFollow as a user to your Google Play account. Here's how to do this:

  1. Open your Google Play Console.
  2. Click "Users and permissions" and "Invite New User":
  3. Enter android2021a@appfollow.io and set the permissions to "Reply to reviews".
  4.  Click "Invite User":

Now you're almost ready to set up the integration:

  1. In your AppFollow account, open the Integrations List from the left-hand navigation panel.
  2. Click "+Add New Integration" in the top right corner, or edit the existing integration by clicking the gear icon on the right: 

  3. Switch to the "Report a Concern" tab.
  4. Check the box to confirm that you've invited android2021a@appfollow.io to your Google Play account.
  5. Enter your Account ID. To find your Account ID, open the Google Play Settings section and select "Account details". You'll see your Developer ID: 

  6. Click "Copy ID" and paste it into the integration pop-up window in AppFollow.
  7. Click "Add Integration":

  8. You're done! Now you can report inappropriate reviews right from the Reply to Reviews page. 

You can automate the process of reporting concerns. Learn more in our article on the Auto-replies feature.

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