Helpdesk Systems Integrations
- Can I reply to reviews via email?
AppFollow provides an option to work with reviews via your own email account. You can set the email integration to receive reviews to your email and proceed with replies.
Also, it is possible to connect the helpdesk system to your AppFollow account and get reviews as new tickets there. Supported helpdesk integrations are:
- Zendesk
- Freshdesk
- Groove
- Usedesk
- Front
- Kayako
Integrations available for premium plan users:
- Helpshift
- Intercom
- Helpscout
- What is the difference between ZD app integration and ZD email integration?
There are two options to set integration with ZD to reply to reviews - ZD email integration and ZD native app.
Zendesk native app integration provides more functionality, it allows you to use tags for sorting reviews and see additional review details in the widget. Both integrations allow you to reply to reviews from ZD.
Please check the instructions above and choose the one you like more.
Slack Integrations
- What messaging systems can I set the reports to be sent?
It is possible to set reports to be sent directly to the corporative messaging system:
- Slack
- Telegram
- Discord
Integrations available for premium plan users:
- Microsoft Teams
Other Integrations
- What other integrations are supported?
With AppFollow it is easy to integrate into your current workflow and get reviews directly to your task management system. We support:
- Salesforce
- Basecamp
- Trello
- Workplace by Facebook
- Search Ads
- I want to integrate AppFollow with some other system. Is it possible?
If you haven’t found the needed integration in the list, please leave a request and we’ll discuss this further.
We would greatly appreciate your help and hope you could share your comments on the following questions with our support team:
1) What kind of information would you like to import from/to AppFollow account via this integration?
2) What kind of tasks are you looking to perform with the help of this integration?