AppFollow Team
Articles
Recent activity by AppFollow Team
-
Report a Concern
Overview If you receive spammy, offensive, or inappropriate reviews, you can ask the store to remove them by reporting such reviews directly from AppFollow with the help of our Report a Concern fe...
- Updated
- 2 followers
- 0 comments
- 0 votes
-
Usedesk Integration
OverviewThe Usedesk integration allows you to manage app reviews alongside your customer support tickets. This helps your team track customer feedback, respond faster, and improve overall satisfact...
- Updated
- 2 followers
- 0 comments
- 0 votes
-
Automation Agents in AppFollow with Zendesk Native App Integration
If you're using Automation Agents to respond to reviews through AppFollow together with the Zendesk Native App integration, follow these best practices to ensure a seamless workflow.Setting Up Auto...
- Updated
- 2 followers
- 0 comments
- 1 vote
-
Custom Webhook URL
If you want to use a custom webhook URL and have AppFollow call that webhook to send your reviews, this is the Payload AppFollow sends on that webhook.{ text: 'Review with full infrmation about st...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
Google Play BETA Reviews (Testing Feedback)
Google Play Beta Reviews (Testing Feedback) is our paid feature. To check if it's included in your plan, please reach out to your account manager or our Customer Care Team before following this gui...
- Updated
- 1 follower
- 0 comments
- -1 votes
-
Salesforce Integration
OverviewThe integration between AppFollow and Salesforce allows you to receive App Store and Google Play reviews and respond to them from your Salesforce account.You need to set up connections with...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
Analyze Tags
Once your reviews have tags, you can explore your user feedback trends, analyze your support team performance, and understand the areas the most attention is required. Reviews Analysis With the hel...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
Troubleshooting: Can't Create Account “Unfortunately, we are unable to accept sign-ups from generic email aliases”
Are you encountering an error while attempting to create an account? “Unfortunately, we are unable to accept sign-ups from generic email aliases. Please use a personalized alias to sign up with us....
- Updated
- 2 followers
- 0 comments
- 0 votes
-
Getting Country for Google Play Reviews
At AppFollow, we found a way to get country-specific Google Play reviews info for you. Just follow the steps below. This is a paid feature. Please contact our team for more information on pricing a...
- Updated
- 4 followers
- 0 comments
- 1 vote
-
Slack and Telegram Reply Bots
The Slack and Telegram reply bots allow you to create alerts and work with your reviews directly from your messenger. In this article, we'll go over the process of configuring the bots through the ...
- Updated
- 2 followers
- 0 comments
- 2 votes