AppFollow Team
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API Genres and Categories Parameters
Overview When requesting the data by a certain category via AppFollow API, you may need to specify the parameter Genre_id. App Store Genres Description ID Book 6018 Business 6000 Ca...
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Bulk Actions with Reviews
Available Bulk ActionsThe following actions can be performed in bulk: Reply to reviews Add a tag Report a concern Submit a reply that is pending approval Delete a reply that is pending approval B...
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Troubleshooting: Finding Your Browser's Developer Console
Sometimes issues can be tricky to troubleshoot. One thing that can help us (and you) figure out what's going on is your browser's developer (or Javascript) console. Here is how to find it on most m...
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Billing FAQ
With any payments or subscription matters, please feel free to reach our Support team or your personal account manager. Below are the most common questions. How can I get charged after updating th...
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Zendesk App and Zendesk Email Integration Comparison
OverviewAppFollow helps to set the process for the Support teams and reply to app reviews directly from the Zendesk account.The integration with Zendesk helps to: - receive the history of the app r...
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How to Report a Bug to AppFollow Support Team
At AppFollow, we strive to ensure that your experience with our platform is seamless and efficient. However, we understand that occasionally, issues may arise that require attention. Before reporti...
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Monitoring Agents: Total Rating Change
OverviewThe Total Rating Change agent monitors your app's overall rating and notifies you when it changes beyond a threshold you define. A sudden drop can directly affect your conversion rate, so s...
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Getting Started: Explore Product Insights
Settling In If you're a product manager, marketing specialist, team leader, or developer looking for insights into your app's performance – this guide is for you, and we're glad you're here! 👋 AppF...
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Support Agent Publication Modes
When configuring a Support Agent, you can enable Draft mode to save generated replies as drafts instead of publishing them automatically. This gives you the opportunity to review and edit responses...
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Reply Effect
OverviewWhether your team has only started replying to reviews or already has a well-established strategy of processing user feedback, it's important to see what effect this work has on your app's ...
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