Monitoring Agents: Total Rating Change

Overview

The Total Rating Change agent monitors your app's overall rating and notifies you when it changes beyond a threshold you define. A sudden drop can directly affect your conversion rate, so staying on top of these changes helps you react quickly and maintain your app’s reputation.

Available for: App Store and Google Play apps (no Console connection required).

This notification is triggered only if the rating change is 0.01 (or more) within the last 24 hours.

You can set up filters based on the number of user ratings and a threshold for rating changes. For example, you can get a notification if your app's rating decreases by 0.01 stars. The minimum change threshold is 0.01.

Set Up the Total Rating Change Agent

If you don't select a country, the agent uses your workspace's default country.

To find information on how to set up any agent, check out the following article: Monitoring Agents: Create and Edit

1. Open the Integrations > Monitoring agents section in the left-hand navigation panel.
2. Select Total Rating Change from the Agent library.
3. Choose the app that you want to monitor (multiple apps can be selected).
4. Optionally, configure the country and minimum number of ratings.
5. Set the rating change threshold.
6. Select the channel where you want to receive the notifications: Email, Slack, or Telegram.
7. Choose an agent name and review your settings.
8. Click Save.