Maria
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AppFollow Glossary
Welcome to the AppFollow Glossary! 👋This guide brings together the most common terms, metrics, and concepts you may encounter while using AppFollow or reading our Help Center.Use this page as a qui...
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AppFollow AI Features Overview
AppFollow’s AI capabilities help teams turn user feedback into insights and action—from understanding what users are saying and spotting changes over time to generating on-brand responses, automati...
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Steam: Reply to Reviews Connection
With Steam: Reply to Reviews Connection, you can monitor and reply to your Steam reviews directly from AppFollow.OverviewTo manage and reply to Steam reviews in AppFollow, you need to invite the Ap...
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Responding to Updated Reviews on the App Store
Responding to reviews on Apple can significantly impact your app's reputation and user satisfaction. Here’s a detailed guide to help you manage and respond to reviews effectively. Understanding App...
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Reviews Analysis
Overview Reviews chart provides data in a layout similar to the star ratings in Rating chart, which makes it easier to compare the data across features. You can analyze your app’s reviews, and revi...
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Automation Agents Priority
The Priority of Support Agents defines the order in which rules are applied to reviews.Priority LogicFor AI Support Agent set with Priority to 0 and rules with the same Priority (e.g. Rule 1 and Ru...
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Automation Performance
Overview The Automation Performance page analyzes and provides reports on the effectiveness of your review management automation strategy. You can learn about your main automation KPIs (submitted a...
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Phrase Analysis
Overview Phrase Analysis lists the most popular words and phrases your customers write about in reviews. This page shows trending topics, the sentiment of reviews with certain words, and it allows ...
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Reply Statuses
Overview Apply the Reply filter on the Reviews Feed page to find reviews without a reply, waiting for approval, or with an outdated reply. Support agents can easily find reviews that need their att...
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Automation Agents After Updates
Automation Agents run once every 24 hours for each review. If you remove a response or a tag assigned by the Support or Categorization Agent, the rule will be run again.Support AgentWhen you update...
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