Maria
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Recent activity by Maria
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Responding to Updated Reviews on the App Store
Responding to reviews on Apple can significantly impact your app's reputation and user satisfaction. Here’s a detailed guide to help you manage and respond to reviews effectively. Understanding App...
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Reviews Analysis
Overview Reviews chart provides data in a layout similar to the star ratings in Rating chart, which makes it easier to compare the data across features. You can analyze your app’s reviews, and revi...
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Workspaces
Overview AppFollow workspaces allow you to build diverse workflows within a single account. You can separate and manage these workflows by team, goal, or use case. Read on to learn more about what ...
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Automation Priority
At the moment, the Priority is available for Auto-reply rules only. The Priority of auto-replies defines the order in which rules are applied to reviews. Priority Logic For rules with Priority s...
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Automation Performance
Overview The Automation Performance page analyzes and provides reports on the effectiveness of your review management automation strategy. You can learn about your main automation KPIs (submitted a...
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Phrase Analysis
Overview Phrase Analysis lists the most popular words and phrases your customers write about in reviews. This page shows trending topics, the sentiment of reviews with certain words, and it allows ...
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Reply Statuses
Overview Apply the Reply filter on the Reviews Feed page to find reviews without a reply, waiting for approval, or with an outdated reply. Support agents can easily find reviews that need their att...
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Troubleshoot Automations after Rule Updates
Automation runs once every 24 hours for a unique review. If you remove an auto-reply or auto-tag, the rule will be reapplied. Auto-tags The logic for auto-tags works without delay, so you will see ...
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AI Summary
AI Summary's enhancements to the 'Reviews Feed,' 'Reviews Analysis,' and 'Semantic Analysis' pages are designed to simplify the management and understanding of customer feedback. By providing insta...
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Action required: Automation Rule is Paused
When you have published an automation rule but see the following warning message: “Action required: Automation rule is paused for apps with missing source connection. Click here to set up the conne...
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