Contact Support

Article author
Anastasia
  • Updated

When you need help with using AppFollow features, our help center is the best resource for finding the answer to your question.

Use the search bar from the help center homepage or at the top of any article to find an answer to your question.

Our help center is grouped into categories based on product areas. For example, if you're looking for guides on troubleshooting an integration, check out our Integrations category and scroll down to the Troubleshooting section.

Support Availability

If you can't find an answer to your question in the help center, our Support Team is here to help from 5 AM to 7 PM in the GMT timezone.

  • Email support is available to all clients starting from the Starter (previously Advanced) subscription.
  • Chat support is in beta now and partially available for some clients. We work on extending the live chat option for more clients in the future.

To learn more about our plans, check out our Pricing Page.

Product Questions

Help Center

Help Hub

Bugs and Issues

Status Page

Troubleshooting guides

Help Hub

Account Access Issues Submit a Direct Support Request
Feature Requests Submit a Feature Request
ASO Consulting AppFollow Consulting
Press Inquiries Newsroom
Careers Career Portal

Submitting a Request

If email or chat support is a part of your plan, the Support Contact Form is available when you log into your account.

To send us a request:

  1. Log into your AppFollow account.
    Note: These options are currently available in the AppFollow product workspace.
  2. In the bottom right corner of the screen, click "?" and then "Contact Support".
  3. You will be redirected to a form, that you must fill to provide our support team will all your questions. You are also able to add colleagues in CC and add attachments. 
    Please note that when you write on the "subject" you will see some links to our Help Center articles.

You may also submit a bug report using our Contact Form from the Help Center. Contact Form submissions may take us a bit longer to respond to. 

Priority Support and Live Chat Offering

We understand the importance of seamless support in achieving your goals. To ensure you receive the highest level of care, we are excited to introduce our Priority Support package, designed exclusively for our valued customers:

  • Fast First Response: Our team guarantees a first response to any email request within 1 hour, so you can tackle challenges without delay.
  • Live Chat (available only for premium tariff plans): Experience real-time assistance ensuring a first response within 5 minutes.
  • 1:1 calls: Access to skilled technical advisors who help with setting up data source connections, integrations, and will be delighted to consult your BizDev team on the API methods to use for your unique business requests. Our Priority Support team is ready to assist you with tailored technical solutions, ensuring you maximize the value of our products/services for your unique requirements.

Benefits:

  • Prioritized Support: We will ensure any ticket receives urgent attention, enhancing productivity and profitability.
  • Enhanced Satisfaction: Our support team ensures you feel valued and well taken care of.
  • Uninterrupted Focus: With our technical team ready at hand, your team can concentrate on core business activities.

If you're interested in this service, please contact your account manager for further information.

Please note that the commitments mentioned above are applicable only within the Support team's operational business hours: Monday - Friday between 5am and 7pm GMT

Join our Slack Community

If you have any queries related to app store optimization or our product, feel free to join our Slack community to ask questions and share about your AppFollow experience.

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