Overview
Invite your colleagues and partners to use AppFollow and collaborate on boosting app store performance, working on ASO optimization, and replying to customer reviews.
Only Admins can invite, edit, block, or remove users. More about roles: User Roles and Permissions.
Before inviting team members, make sure to add at least one app to your account. Invitations cannot be sent until an app is added. This step ensures that your team can access the relevant app data for collaboration. Learn how to add an app.
How to invite a user
- Click on your user icon on the lower left, navigate to "My team" and hit the ➕ button.
- Enter the email address and full name of the team member you want to invite.
- Select the User Role and Position (optional).
- Optional: limit what Workspaces this user will have access to ("Admins" have access to all workspaces).
- Optional: change the default avatar by clicking on it and cycling through available options.
- Click "Send invite".
If your invitation has been pending for a long time, you can resend it. To do this, open the "My team" page, click on the gear icon next to the invitee's name and select the option to resend the invitation.
User Limits
Your subscription plan has a fixed number of user seats. When you send an invitation for a new user to join your account, this invitation is counted in the limit.
For example: if your account has a 20 user limit and 19 user seats are already taken, when you send a new invitation, you will have 20 user seats taken.
If you have more outgoing invitations than available user seats, the first users to accept the invitation will become part of the account. The remaining users will see an error ("Your account has reached the team members limit") when accepting their invitation. To add more users, you can:
- Reach out to your account manager to increase your account's limits
- Revise your current user list to remove inactive existing users from the account.
Inviting an existing AppFollow user
One email address can be associated with one AppFollow account only.
If you want to invite a team member who already has a personal account, they will receive an email to transfer their account and join your team.
If you encounter the error "You can't invite the user", ensure the following for the personal account:
- No active integrations or source connections
- No other team members invited
- No active subscription (Free account)
If these criteria aren't met for the team member's personal account, here are the options:
- They can remove the existing connections, integrations, invited users, and cancel their active subscription.
- Alternatively, they can contact support directly from their account using the "Help Hub" option.
If any further assistance will be required, please contact our Support Team and we will be happy to help.