Zendesk App and Zendesk Email Integration Comparison

Overview

AppFollow helps to set the process for the Support teams and reply to app reviews directly from the Zendesk account.

The integration with Zendesk helps to:
- receive the history of the app reviews;
- monitor new reviews and keep the track of all review updates;
- post and edit replies with no redirects to consoles;
- set the workflow by applying the filters and assigning reviews for the responsible teammates.

Integration with Zendesk allows working with app reviews from App Store and Mac App Store, Google Play, Windows Store.

There are two options to set integration with Zendesk to reply to reviews: Zendesk native app and Zendesk email integration. 

Comparison

Both Zendesk native app and Zendesk email integration allow receiving reviews and posting replies for the reviews directly from Zendesk. Zendesk native app provides enhanced functionality for working with reviews such as tags and 'Report a concern' feature.