Zendesk App and Zendesk Email Integration Comparison

Overview

AppFollow helps to set the process for the Support teams and reply to app reviews directly from the Zendesk account.

The integration with Zendesk helps to: 
- receive the history of the app reviews; 
- monitor new reviews and keep track of all review updates; 
- post and edit replies with no redirects to consoles; 
- set the workflow by applying the filters and assigning reviews for the responsible teammates.

There are two options to set integration with Zendesk to reply to reviews: Zendesk native app and Zendesk email integration (legacy). 

The Zendesk email integration is a legacy feature and is no longer available for new setups. Existing integrations will continue to work as described below, but new integrations cannot be added. To create a new Zendesk connection, please use the Zendesk app integration instead.

Comparison

Both the Zendesk native app and the Zendesk email integration allow receiving reviews and posting replies for the reviews directly from Zendesk. The Zendesk native app integration provides enhanced functionality for working with reviews, such as tags and the 'Report a concern' feature.