Overview
The Zendesk App Integration automatically tags reviews.
AppFollow tags are displayed in the left-side info panel of the ticket in Zendesk:
AppFollow Auto-tags are also shown in Zendesk tickets. Learn more about auto-tags synchronization with ticket in Zendesk in the next section.
Tags Synchronization
- AppFollow sends to Zendesk only generic tags containing the review details listed below. It is not possible to edit these tags from AppFollow or from Zendesk.
- If you have Auto-tags rules set in your AppFollow account, we will send auto-tags only when the review is sent to Zendesk for the first time. AppFollow can't update the existing ticket in Zendesk by adding new auto-tags triggered after the review update.
For example, if a review is updated and triggers a new auto-tag rule in AppFollow, the new auto-tag will appear on the Reply to Reviews page. However, in Zendesk, even though the update is sent to the same ticket, no additional auto-tags will be added there. - Tags assigned manually to reviews are not transferred to Zendesk.
Available Tags
| Tag | Example |
| App ID | 692885364, com.anod.appwatcher |
| Store | app-store, google-play |
| Country (for iOS apps) | united-states |
| Language (for Android apps) | en |
| Device | iphone, OnePlus6T (OnePlus6T) |
| Group of the device | iphone, android, winphon |
| Device type | phone, tablet |
| Featured reviews | featured |
| Rating | 3star |
| App version | v1.0.3 |
| Manufacturer | OnePlus |
| Long reviews | long |
| Google Play beta reviews | beta |
| Translation (Review Translation should be activated in Zendesk workspace) |
translated |