Microsoft Teams Integration

Overview

Connect Microsoft Teams to your AppFollow account to get reviews directly from all app stores into Teams channels, now via the new Workflows.

The previous method used to set up this integration used incoming webhooks, which was a functionality removed by Microsoft. For this reason, we recommend that everyone that used the old method for receiving the reviews via Microsoft Teams please re-set the integration, now using the new method.

Check this community post from Microsoft to learn more about this deprecation, and this article to learn more about the new Workflows.

Please note that you will need a paid Microsoft teams account for setup this integration. 

In this article, you will learn how to set up the integration using the new Workflows method, so you will be able to receive your reviews directly on MS Teams.

Set up the Microsoft Teams Integration

1. Open Micorosft Teams -> Click Teams -> Pickup channel -> … -> Workflows
   
   
   
   
2. Click "Post to a channel when a webhook request is received"
   
   
   
   
3. Set name for your new Workflow
   
   

4. Copy Workflow webhook URL
   
   
5. Configure the integration options, languages, and stars.
   
   

   

   Integration options:

   • Only Featured – receive alerts only about featured reviews
   • Became better – receive alerts about reviews that were updated to a higher rating (for example, from 3 to 5 stars)
   • Became worse – receive alerts about reviews that were updated to a lower rating (for example, from 5 to 3 stars)
   • Import History – receive the latest 100 reviews, regardless of the time frame

   Select languages:

   • Select languages from the drop-down menu to receive notifications only about reviews in certain languages
   • Select "All languages" to receive reviews in any language

   Select stars:

   • Select star ratings to receive notifications about reviews with specific ratings
     
     
6.  Click "Add integration".

As soon as you have completed the integration, you will start getting new and updated app reviews to the Microsoft Teams channel, as seen in the example below:

If you have any questions or issues, either with the process of setting up the integration, or with its performance or functioning in general, do not hesitate to reach out to our Support Team.

Reply to Reviews

Replying to reviews directly from Microsoft Teams option is no longer available. If you need this option, please leave a feature request for our Product team.