You encounter an error message stating "error while publishing" when attempting to send a reply.
Cause №1: Source Connection is inactive
- Ensure that you have the "Reply to Reviews" connection set up. Without this integration, you won't be able to post replies. Follow these links for set-up instructions Google Play Console Source Connect, App Store Source Connect
- Even if the source connection is set up, there might be hiccups or errors. Verify that your connection is running smoothly.
Cause №2: Character Limit
Check that your reply adheres to the character limits imposed by each store:
- Google Play: 350 characters
- App Store: 5970 characters
- If your reply exceeds the character limit for the respective store, it won't be posted.
After ensuring that you've followed the above steps, if you continue to encounter the error while publishing replies, please reach out to our Support Team for further assistance. We're here to help you resolve any issues you may encounter.