Can't Invite A Team Member

Article author
Rodrigo Carvalho Aguiar
  • Updated

Unable To Add Team Member

If you're experiencing difficulties adding new team members to the AppFollow platform, here are some steps to troubleshoot the issue:

  • Ensure that the number of users allowed for your account has not been exceeded. If you've reached your limit, you won't be able to add more team members. If you need to increase the number of users in your account, please book a call with our Sales Team.
  • Confirm that there is at least one app associated with your account. Without any apps in the account, adding team members is not possible.

Please refer to this article to learn more about adding new apps to your workspace

  • Make sure you have the necessary permissions to manage team members. Only users with admin or owner roles can add new team members.

Please check out our User Roles and Permissions article to learn more about permissions

A New Team Member Doesn’t Receive Invitation Email:

In some cases AppFollow emails may be blacklisted in the client's email provider, or the email may be lost in the recipient's inbox. It's also advisable to check the spam folder.

If a new team member is still not receiving the invitation email, please try the following steps:

1. Access your account and navigate to the Team Members page.

2. Copy the invite link from the Team Members page.

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3. Send the link to the user or the admin of the account to activate the account.

The invite link is valid until opened. Ensure not to access the link yourself to allow the recipient to activate the account.

"This Email Already Exists" Error When Inviting a New Team Member

In some cases the email you're trying to invite already has an account associated with it:

1. Each email address can only be associated with one AppFollow account. If the user already has an account, they must use a different email address for the new invitation.

2. If the person no longer needs access to their original account, reach out to our Support Team. We can remove their email address from the system, allowing them to use it again for the new invitation.

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