Samsung Galaxy Store Connect lets teams manage reviews in real time, improving app reputation and user satisfaction.
Overview
Here are the actions currently available in AppFollow for the Samsung Galaxy Store:
- Adding Samsung apps to your account
- Setting up an invite to Samsung Connect
- Monitoring and replying to Samsung reviews
- Applying manual and semantic tags
- Monitoring tags and reviews on the Tags and Reviews charts
- Tracking your support team’s performance with on Agent performance
Add a Samsung app to your account
- In AppFollow, open the My apps page from the left-hand navigation menu and click on Add app:
- Select the Galaxy Store on the Source list and search for your app to add. You may also use the full app link in the Search box (e.g. https://galaxystore.samsung.com/detail/com.tencent.ig).
- Click on + Add app to finish the setup.
Set up an invite to Samsung Connect
- Please follow these instructions to set up an invite to Samsung Connect: How to invite an user to the Samsung Galaxy store seller portal.
- After inviting the AppFollow user, go to your account > Integrations > Source connections, make sure the correct app is selected, and click on "Link account":
- Follow the instructions on the screen and click "Next". Make sure to select the checkbox confirming that you've invited our user and click on "Add integration":
Monitor and Reply to Samsung reviews
Once the app is successfully added and the AppFollow user is invited to the Samsung Galaxy Store, you'll be able to monitor and reply to reviews from the Reviews feed page:
While working with reviews, you may also:
- Apply Manual Tags and Semantic tags
- Analyze your app reputation based on the tags applied to reviews on the Tags Chart and Reviews Analysis
- Track your support team’s performance with on Agent performance
Commencing January 2024, the BETA version has been expanded to include the Reply to Reviews functionality. If you have any suggestions for Samsung Galaxy Store features, please feel free to submit a feature request.
- Replies are published immediately, within several minutes
- Reviews are collected several times in an hour
Why are we requesting additional permissions?
Sometimes, there's a discrepancy between the App Content ID shown in our console and the App Content ID displayed on public pages.
This discrepancy arises due to a bug on the Samsung seller portal & Samsung Public page - The correct content ID for the app is found on the Samsung seller Portal and the wrong one is on the Samsung Public page.
As a consequence, when you grant access to one app, a different one gets added to the AppFollow account. This mismatch prevents us from establishing the connection needed to collect reviews effectively.
To address this issue, you might encounter a setup connect modal window requesting additional permissions. These permissions go beyond the usual "buyer comment manager" and include "applications manager."
This will enable us to view the apps and verify the Content ID ourselves, facilitating the setup of the connection.