Navigate Your AppFollow Account

Article author
Anastasia
  • Updated

This article covers the New Navigation menu that was released on May 18th, 2022. If you're on the old version of the menu, read on to learn how to enable the updated version.

The New Navigation menu groups features by your end goals, allowing your team to get access to the set of tools that is most relevant to their use-case.

In the New Menu, you'll find solutions for:

  • Monitoring reviews
  • Engaging with reviews
  • Accelerating the performance of your app.

In this article, we'll go over the features that are included in each section.

Enable the New Navigation Menu

If you're on the old version of the menu, you'll see a blue banner at the top of your workspace with a "Try it out" button. Click on the button to enable the New Navigation menu.

The New Menu will be gradually rolled out to all accounts. However, if you prefer working with the previous version, it's possible to re-enable it:

  1. At the bottom of the new left-hand navigation menu, find the "New Navigation" checkbox and uncheck it.
  2. Leave your feedback so we could learn what we could improve. 
    CleanShot_2022-05-18_at_14.11.44_2x.jpg

Account Settings

Your account settings are located at the bottom of the left-hand Navigation Menu. To get access to general account settings, billing and subscription details, and your list of team members, just click on your avatar in the bottom left corner of the menu.

If you need to get additional information about AppFollow, click on the question mark above your avatar for easy access to our top resources.

Monitor

The Monitor section houses features that help you keep track of your app's performance. This section is perfect for product managers and app analysts. You'll find the following feature pages here:

  1. Ratings & Reviews

    • Dashboard

    • Rating chart

    • Reviews chart

    • Reviews analysis

    • Reviews feed

  2. Tags

    • Tags chart

    • Tags list

    • Auto-tags

  3. Insights

    • Semantic analysis

    • Phrase analysis

    • Compare feedback

  4. Alerts & Integrations

    • Integrations

    • Alerts

    • Email reports 

Engage

Support teams need a single, powerful and robust tool to work with reviews, and the Engage section was designed to be that command center. You'll find all the features you need to make sure you stay on top of your app's reviews and feedback:

  1. Reply to Reviews

    • Reply to reviews

    • Auto-replies

    • Templates

  2. Tags

    • Tags chart

    • Auto-tags

    • Tags list

  3. Reply analysis

    • Replies chart

    • Agent performance

    • Automation performance

  4. Alerts & Integrations

    • Integrations

    • Alerts

    • Email reports

Accelerate

Accelerate your app's performance by optimizing your ASO strategy and keeping track of your app's rank, keywords, downloads, and revenue. You'll always know where your app stands and how it compares to competitors. Here are the tools that are available to help you achieve your performance goals:

  1. ASO & Keywords

    • Keyword tracking

    • ASO tools

    • Organic dashboard

    • Channel analytics

    • Downloads by keywords

  2. App discovery

    • Category ranking

    • App update timeline

    • Featured timeline

    • Compare discovery

    • Compare downloads

  3. App analytics

    • Downloads & revenue

    • Subscription report

  4. Store analytics

    • Top chart rankings

    • App Store featured

    • Conversion benchmark

  5. Alerts & Integrations

    • Integrations

    • Alerts

    • Email reports

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