Navigate Your AppFollow Account

Article author
Anastasia
  • Updated

On November 1st, 2022, the Old Navigation menu will be deprecated, and all users who still had it will be automatically updated to this New Navigation menu permanently. Please take some time to check out the new menu and its features!

The New Navigation menu groups features by your end goals, allowing your team to get access to the set of tools that is most relevant to their use-case. The switch from the Old navigation menu to this new one intends to provide a more intuitive, user-friendly way to access all features of your AppFollow account, in a more organized and consistent manner.

In the New Menu, you'll find solutions for:

  • Monitoring reviews
  • Engaging with reviews
  • Accelerating the performance of your app.

In this article, we'll go over the features that are included in each section.

Account Settings

Your account settings are located at the bottom of the left-hand Navigation Menu. To get access to general account settings, billing and subscription details, and your list of team members, just click on your avatar in the bottom left corner of the menu.

If you need to get additional information about AppFollow, click on the question mark above your avatar for easy access to our top resources.

Monitor

The Monitor section houses features that help you keep track of your app's performance. This section is perfect for product managers and app analysts. You'll find the following feature pages here:

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  1. Ratings & Reviews
    • Dashboard

    • Rating chart

    • Reviews chart

    • Reviews analysis

    • Reviews feed

  1. Tags

    • Tags chart

    • Tags list

    • Auto-tags

  2. Insights

    • Semantic analysis

    • Phrase analysis

    • Compare feedback

  3. Alerts & Integrations

    • Integrations

    • Linked integrations 
    • Alerts

    • Regular reports
    • Delivery log 
    • Email reports

 

Engage

Support teams need a single, powerful and robust tool to work with reviews, and the Engage section was designed to be that command center. You'll find all the features you need to make sure you stay on top of your app's reviews and feedback:

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  1. Reply to Reviews

    • Reply to reviews

    • Auto-replies

    • Templates

  2. Tags

    • Tags chart

    • Auto-tags

    • Tags list

  3. Reply analysis

    • Replies chart

    • Agent performance

    • Automation performance

  4. Alerts & Integrations

    • Integrations

    • Linked integrations 
    • Alerts

    • Regular reports
    • Delivery log 
    • Email reports


     

Accelerate

Accelerate your app's performance by optimizing your ASO strategy and keeping track of your app's rank, keywords, downloads, and revenue. You'll always know where your app stands and how it compares to competitors. Here are the tools that are available to help you achieve your performance goals:

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  1. ASO & Keywords

    • Keyword tracking

    • ASO tools

    • Organic dashboard

    • Channel analytics

    • Downloads by keywords

  2. App discovery

    • Category ranking

    • App update timeline

    • Featured timeline

    • Compare discovery

    • Compare downloads

  3. App analytics

    • Downloads & revenue

    • Subscription report

  4. Store analytics

    • Top chart rankings

    • App Store featured

    • Conversion benchmark

  5. Alerts & Integrations

    • Integrations

    • Linked integrations 
    • Alerts

    • Regular reports
    • Delivery log 
    • Email reports


     

Alerts & Integrations

The Alerts & Integrations part of the menu is available on all of the sections above (Monitor, Engage and Accelerate). It will give you access to all Alerts, integrations and Reports available (and already linked) for your Apps and Workspaces:

 

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Alerts & Integrations

      • Integration
      • Linked integrations
      • Alerts
      • Regular reports
      • Delivery log
      • Email reports

Tools

At the bottom left side of the menu you will see a few icons that will give you access to very important tools to use within your account. They are:

Search

A field where you can input any page you wish to access within your AppFollow account, to access it quickly without the hassle of looking around for it.

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Help

A quick-access menu to our main Help channels: our Blog, Help Center, Customer Stories and contact links to our Support and Sales teams.

 

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Profile

A link to your Account settings, billing options and more:

mceclip8.png

  1. My team

  2. API Dashboard
  3. Settings
    • Account settings
    • Change password
    • Single Sign-On (SSO)
    • Notifications
    • Deactivate account
  4. Billing
    • Subscription
    • Invoices
    • Billing settings
  5. Logout

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