Navigate Your AppFollow Account

The AppFollow navigation menu groups features by your end goals, so your team can quickly reach the tools most relevant to their use case. The left-hand menu is organized into four main sections:

• Home hub: your starting point, with key metrics for your sources and quick access to your most-used pages
• Reviews: work with your reviews, ratings, and automations
• ASO: track your app's keywords, rankings, downloads, and more
• Integrations: a unified place for your source connections, integrations, monitoring agents, and API access

In this article, you'll learn what's included in each section and where to find your account tools and settings.

Workspace, Search, and Sources

At the top of the menu, you'll find a few elements that stay available no matter which section you're in:

• Workspace selector: shows the workspace you're currently in. Click it to switch between workspaces.
• Search: type the name of any page in your AppFollow account to jump straight to it, without having to look around the menu.
• Sources: shows how many sources you have in your account. Click the + button to add a new one.

Home Hub

The Home hub is your starting point in AppFollow. It brings together your sources' key metrics so you can focus on what matters most. Use the filters at the top to choose a source, date range, and country, and switch between the Reviews and ASO tabs to see the metrics for each area.

On the Reviews tab, you’ll find:

• Reply effect
• Reporting offensive reviews
• Time saved by Automation agents
• Vitals (average rating, reply rate, reply time, auto reply, and tag coverage)
• AI summary
• Comparison with the previous period
• Rating
• Reviews
• Feedback insights
• Review anomalies

On the ASO tab, you'll find:

• App reputation index
• Search visibility score
• Total ranked keywords
• Category ranking (winners and losers)
• Country breakdown
• Downloads
• Downloads by source
• Most valuable keywords

Pinned pages

You can pin the pages you use most often so they're always one click away in the Home hub menu. AppFollow also shows a few Suggested pages, such as Reviews feed, Rating analysis, and Automation agents. Click Pin all to add all suggestions at once.

💡 For a closer look at each metric, check out our Home Hub article.

Reviews

Support teams need a single, powerful tool to work with reviews, and the Reviews section was designed to be that command center. You'll find everything you need to stay on top of your source's reviews and feedback:

1. Manage reviews
   • Reviews feed
   • Automation agents
   • Reply kit
   • Feedback hub
2. Monitor dashboards
   • Rating analysis
   • Reviews analysis
   • Tags analysis
   • Agent performance
3. Get insights
   • Exec report
   • Benchmark report
   • Semantic analysis
   • Phrase analysis
   • Topics

ASO

Accelerate your app's performance by optimizing your ASO strategy and keeping track of your app's rank, keywords, and downloads. You'll always know where your app stands and how it compares to competitors:

1. ASO & keywords
   • Organic dashboard
   • Keyword tracking
   • ASO tools
   • Channel analytics
   • Downloads by keywords
2. App discovery
   • Category ranking
   • Update timeline
   • Compare discovery
3. Store analytics
   • Top chart rankings
   • Featured
   • Conversion benchmark

Integrations

Click the Integrations icon on the left-hand menu to manage how AppFollow connects to your platforms and other tools:

• Source connections: link your store consoles to sync your data and reply to reviews. At the bottom of this page, you'll also find your Account usage, showing how much of your plan's sources, competitors, keywords, replies, and API credits you've used.
• Integrations: connect AppFollow to the other tools your team works with.
• Monitoring agents: set up alerts and reports to keep your team updated automatically.
• MCP & AI toolkit: connect AppFollow to AI assistants so you can work with your data using natural language.
• API dashboard: manage your API access and track usage.

Tools

At the bottom of the left-hand menu, you'll find a few icons that give you quick access to important tools:

Hide menu

Click the panel icon to collapse the menu and give yourself more room to work. Click it again to bring the menu back.

Language

Click the translation icon to change the language of your AppFollow interface. You can choose between English, Español, Русский, Deutsch, Français, Português (Brasil), and 日本語 (beta).

Theme

Click the sun icon to switch between Light and Dark mode, or select Use system preference to match your device settings automatically.

Help hub

Click the question mark icon to open the Help hub, where you'll find:

• Popular articles: quick links to our most-read guides, such as connecting to the App Store and Google Play, automating your workflows, and enabling monitoring agents
• Get in touch: submit and vote on Feature requests, Contact sales for a custom solution, or Contact support if you can't find what you're looking for
• Resource center: our Docs, Product updates, Video guides, Webinars, Academy, and Blog

At the top of the Help hub, you can also check the current system status, and at the bottom, see which version of AppFollow you're using.

Notifications

Click the bell icon to open the notifications center, where you'll find all the improvements and announcements we bring to AppFollow. Use the All, New, Improved, and Announcement tabs to filter updates, so you can easily keep up with what's new.

Account

Click your avatar in the bottom left corner to access your team, billing, and account settings:

1. My team
2. Billing
   • Subscription
   • Invoices
   • Billing settings
3. Settings
   • Account settings
   • Feature requests
   • Security settings
   • Single Sign-On (SSO)
   • Notifications settings
   • Compliance documents
   • Deactivate account
4. Logout