Automation Priority

Article author
Maria Kravchenko
  • Updated

At the moment, the Priority is available for Auto-reply rules only. 

The Priority of auto-replies defines the order in which rules are applied to reviews.

Priority Logic

  1. For rules with Priority set to 0 and rules with the same Priority (e.g. Rule 1 and Rule 2 both have Priority 1), thmost recently created rule has the highest priority.
  2. The priority of a rule can be changed.
  3. If the priority of a rule is changed, this will change the priority of all the subsequent rules.

Examples

There are three rules with the Priority set as follows:
  • Rule 1 - Priority 1
  • Rule 2 - Priority 2
  • Rule 3 - Priority 3
Next, a new rule – Rule 4 – is added with Priority = 1. As a result, Rules 1, 2, 3 get a +1 to their priorities. So, the new list looks like this:
  • Rule 4 - Priority 1
  • Rule 1 - Priority 2
  • Rule 2 - Priority 3
  • Rule 3 - Priority 4
If you need to change the Priority for Rules 1 and 2, you can set update Rule 2 to have Priority 2. The updated list will look like this:
  • Rule 4 - Priority 1
  • Rule 2 - Priority 2
  • Rule 1 - Priority 3
  • Rule 3 - Priority 4

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