Monitoring Agents: Create and Edit

Article author
AppFollow Team
  • Updated

Set Up an Agent

  1. Go to Integrations→ Monitoring Agents.
  2. Choose one of the Featured Agents or browse the Agent Library for a pre-built agent, and click + Add Agent.
  3. Select apps and topic you want the agent to monitor.
  4. Configure the rules and frequency (if applicable). Each agent has a unique set of rules.
     ☝️Some agents (New Reviews Spike and Total Rating Change) have a customizable Threshold value – when the number of reviews or ratings reaches this value, we'll send you an agent.
  5. Select the channel where you want to receive the notification.
    Email: Enter the email address where you want to receive the notifications.
    Slack: Click "Add to Slack" and follow the instructions on the screen to set up a native integration. Check out the Adding a Slack Integration section of this article to learn more. 
    Telegram: Enter the Telegram chat ID. Learn more later in this article: Finding the Telegram Chat ID
  6. Click Save to complete the alert setup.

Edit a Smart Alert

If you need to make any changes to an alert, open the Alerts & Reports page and find the alert you want to edit. The following actions are available:

  • If you want to enable or disable an alert, toggle the On/Off switch. (1)
  • If you want to edit an alert, hover your cursor over the alert and click on the pencil icon. (2)
  • If you want to duplicate an alert, hover your cursor over the alert and click on the copy icon. (3)
  • If you want to delete an alert, hover your cursor over the alert and click on the bin icon. (4)

Finding the Telegram Chat ID

1. Create a new Telegram chat where you will receive your app's reviews. We recommend creating a separate channel specifically for replying to reviews instead of using an existing channel. This will ensure that an unintended reply is not sent to an end-user.

2. Add @appfollow_reply_bot as a member:

3. Type /start, and you will get the Chat ID:

 

The Chat ID may start with the symbol '-', which you should also copy. For example, if you have the Chat id: -123456789 you need to copy all of the symbols.

Adding a Slack Integration

  1. During step 3 of the Alert setup process, click “Add to Slack”.
  2. You will be redirected to a Slack page where you need to select your Slack workspace and the Channel for webhook.
  3.  Choose the Slack channel where you will get the selected notifications.
  4. Click “Install AppFollow: Review & Updates Monitor”.

You can create as many Slack channels as you need. You may have several channels for different alerts and teams: for instance, product owners will get app updates, and the customer support team will get new reviews.

To learn how to reply to reviews via Slack, check out the following article: Alerts: Reviews Feed.

Note: If you are setting up an Alert using the "Add to Slack" button, please ensure you add our bot to the channel where the alert is set up. This is necessary for the alert to function correctly. To add the bot:

  1. Right-click the channel name
  2. Select "View Details"
  3. Go to "Integrations"
  4. Click the "Add App" button
  5. Search for "AppFollow" and add the bot

If you are using a webhook, you do not need to add the bot.

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