Alerts: Create and Edit

Article author
Anastasia Rybalko
  • Updated

Set Up a Smart Alert

Smart Alerts are available for iOS and Google Play apps. You can set up an alert for a regular app, but not for a Competitor App.

  1. In the left-hand navigation menu, open the Alerts section.
  2. Click "Add New Alert".
  3. Choose an app and the Alert Topic.
  4. Configure the rules and frequency (if applicable). Each Alert Type has a unique set of rules.
     ☝️Some alerts (New Review Spikes and Total Rating Change) have a customizable Threshold value – when the number of reviews or ratings reaches this value, we'll send you an alert.
  5. Select the channel where you want to receive the alert.
    Email: Enter the email address where you want to receive the notifications.
    Slack: Click "Add to Slack" and follow the instructions on the screen to set up a native integration. Check out the Adding a Slack Integration section of this article to learn more. 
    Telegram: Enter the Telegram chat ID. Learn more later in this article: Finding the Telegram Chat ID
  6. Choose an Alert name and review your settings.
  7. Click "Create alert" to save your changes.

Edit a Smart Alert

If you need to make any changes to an Alert, open the Alerts List page and find the Alert you want to edit. The following actions are available:

  • If you want to edit an Alert, hover your cursor over the Alert and click on the pencil icon to the right of the Alert title. (1)
  • If you want to delete an alert, hover your cursor over the Alert and click on the bin icon to the right of the Alert title. (2)
  • If you want to disable an Alert temporarily, toggle the On/Off switch in the far right portion of the row. (3)


Finding the Telegram Chat ID

1. Create a new Telegram chat where you will receive your app's reviews. We recommend creating a separate channel specifically for replying to reviews instead of using an existing channel. This will ensure that an unintended reply is not sent to an end-user.

2. Add @appfollow_reply_bot as a member:

3. Type /start, and you will get the Chat ID:

 

The Chat ID may start with the symbol '-', which you should also copy. For example, if you have the Chat id: -123456789 you need to copy all of the symbols.
 

Adding a Slack Integration

  1. During step 3 of the Alert setup process, click “Add to Slack”.
  2. You will be redirected to a Slack page where you need to select your Slack workspace.
  3. Enter your email and password from the workspace and click “Sign in”.
  4.  Choose the Slack channel where you will get the selected notifications.
  5. Click “Authorize”.

You can create as many Slack channels as you need. You may have several channels for different alerts and teams: product owners will get app updates, and the customer support team — new reviews.

To learn how to reply to reviews via Slack, check out the following article: Alerts: Review Transfer.

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