Auto-reply Conditions

Article author
Anastasia Rybalko
  • Updated

Auto-reply rules work with conditions based on review text, rating, language, translation, length, and Semantic Tags and Sentiment. Find more details about the available conditions in the tables below.

Text Conditions

Condition Description
Review text is The review is equal to the specified text
Review text is not The review is not equal to the specified text
Review text contains The review contains the specified text
Review text doesn’t contain The review doesn’t contain the specified text
Review text starts with The review starts with the specified text
Review text ends with The review ends with the specified text

It’s possible to use regular phrases for these conditions. For example, if the condition “Review text contains” is “tariff|price|expensive”, then the tag is assigned to all reviews that have any of the specified words. Learn more about conditions in our article on Advanced Automation Conditions

Conditions are not case-sensitive.

Rating and Length Conditions

Condition Description
Review rating/length = The review rating/length is equal to the specified number of stars/symbols
Review rating/length != The review rating/length is not equal to the specified number of stars/symbols
Review rating/length < The review rating/length is less than the specified number of stars/symbols
Review rating/length <= The review rating/length is equal to or less than the specified number of stars/symbols
Review rating/length > The review rating/length is greater than the specified number of stars/symbols
Review rating/length >= The review rating/length is equal to or greater than the specified number of stars/symbols

 The Review length is calculated without the title.

Tag Conditions

Condition Description
Any of the tags reviews that have at least one of the selected tags
All of the tags reviews that have all the selected tags  

Avoid using Auto-tags in your Auto-reply conditions. These features are not designed to be used together and can violate the reply rule. If you'd like a tag to be assigned to a review, add a tag to a Reply Template, and include this template in your rule. The tag will be assigned to reviews right after the reply is triggered.

Other Conditions

 

Condition Description
Language Apply the tag to reviews in a certain language(s). *Please note that this condition refers to the review language, not the device language.
Translation Looks for keywords in the translation text, based on the app’s Translation language 
Semantic Tags* Apply the tag to reviews with any or all of the selected Semantic Tags
Semantic Sentiment* Apply the tag if the review has or does not have the selected Semantic Sentiment

*Learn more about Semantic conditions in our article on Auto-replies.

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