Auto-reply rules work with conditions based on review text, rating, language, translation, length, and Semantic Tags and Sentiment. Find more details about the available conditions in the tables below.
|Review text is||The review is equal to the specified text|
|Review text is not||The review is not equal to the specified text|
|Review text contains||The review contains the specified text|
|Review text doesn’t contain||The review doesn’t contain the specified text|
|Review text starts with||The review starts with the specified text|
|Review text ends with||The review ends with the specified text|
It’s possible to use regular phrases for these conditions. For example, if the condition “Review text contains” is “tariff|price|expensive”, then the tag is assigned to all reviews that have any of the specified words. Learn more about conditions in our article on Advanced Automation Conditions
Conditions are not case-sensitive.
Rating and Length Conditions
|Review rating/length =||The review rating/length is equal to the specified number of stars/symbols|
|Review rating/length !=||The review rating/length is not equal to the specified number of stars/symbols|
|Review rating/length <||The review rating/length is less than the specified number of stars/symbols|
|Review rating/length <=||The review rating/length is equal to or less than the specified number of stars/symbols|
|Review rating/length >||The review rating/length is greater than the specified number of stars/symbols|
|Review rating/length >=||The review rating/length is equal to or greater than the specified number of stars/symbols|
The Review length is calculated without the title.
|Any of the tags||reviews that have at least one of the selected tags|
|All of the tags||reviews that have all the selected tags|
Avoid using Auto-tags in your Auto-reply conditions. These features are not designed to be used together and can violate the reply rule. If you'd like a tag to be assigned to a review, add a tag to a Reply Template, and include this template in your rule. The tag will be assigned to reviews right after the reply is triggered.
|Language||Apply the tag to reviews in a certain language(s). *Please note that this condition refers to the review language, not the device language.|
|Translation||Looks for keywords in the translation text, based on the app’s Translation language. Important: the translation condition does not untranslated reviews. If you need to cover both translated and untranslated versions, please create 2 separate rules with the "Review Translation" and "Review" conditions.|
|Semantic Tags*||Apply the tag to reviews with any or all of the selected Semantic Tags|
|Semantic Sentiment*||Apply the tag if the review has or does not have the selected Semantic Sentiment|
|App||Select one or more apps for which the rule should be applied. When you use this condition, you limit the number of apps where the rule is triggered.|
*Learn more about Semantic conditions in our article on Auto-replies.