Auto-reply rules work with conditions based on review text, rating, language, translation, length, and Semantic Tags and Sentiment. Find more details about the available conditions in the tables below.
Text Conditions
Conditions are not case-sensitive.
| Condition | Description |
| Review text is | The review is equal to the specified text |
| Review text is not | The review is not equal to the specified text |
| Review text contains | The review contains the specified text |
| Review text doesn’t contain | The review doesn’t contain the specified text |
| Review text starts with | The review starts with the specified text |
| Review text ends with | The review ends with the specified text |
It’s possible to use regular phrases for these conditions. For example, if the condition “Review text contains” is “tariff|price|expensive”, then the tag is assigned to all reviews that have any of the specified words. Learn more about conditions in our article on Advanced Automation Conditions
If you add several conditions within one rule – they all must be met for the rule to apply.
Rating and Length Conditions
| Condition | Description |
| Review rating/length = | The review rating/length is equal to the specified number of stars/symbols |
| Review rating/length != | The review rating/length is not equal to the specified number of stars/symbols |
| Review rating/length < | The review rating/length is less than the specified number of stars/symbols |
| Review rating/length <= | The review rating/length is equal to or less than the specified number of stars/symbols |
| Review rating/length > | The review rating/length is greater than the specified number of stars/symbols |
| Review rating/length >= | The review rating/length is equal to or greater than the specified number of stars/symbols |
The Review length is calculated without the title.
Tag Conditions
| Condition | Description |
| Any of the tags | reviews that have at least one of the selected tags |
| All of the tags | reviews that have all the selected tags |
Avoid using Auto-tags in your Auto-reply conditions. These features are not designed to be used together and can violate the reply rule. If you'd like a tag to be assigned to a review, add a tag to a Reply Template, and include this template in your rule. The tag will be assigned to reviews right after the reply is triggered.
Other Conditions
| Condition | Description |
| Language | Apply the tag to reviews in a certain language(s). *Please note that this condition refers to the review language, not the device language. |
| Translation | Looks for keywords in the translation text, based on the app’s Translation language. Important: this condition doesn't apply to untranslated reviews. If you need to cover both translated and untranslated versions, please choose the condition below instead. |
| Review text or translation | Looks for keywords in both the review and translation text, based on the app’s Translation language. |
| Apply the tag to reviews with any or all of the selected Semantic Tags | |
| Apply the tag if the review has or does not have the selected Semantic Sentiment | |
| App | Select one or more apps for which the rule should be applied. When you use this condition, you limit the number of apps where the rule is triggered. |
| Review is featured | Select "True" to apply this rule only for featured reviews, or "False" for reviews that are not featured. |
*Learn more about Semantic conditions in our article on Auto-replies.