Use the Reply to Reviews page to learn more about each individual Review you receive, respond to Reviews, and stay on top of interactions with your users. In this article, you’ll learn how to respond to a Review and how to streamline the process of communicating with your app’s users. To learn more about Review details and how this page is organized, check out the following article: Navigating the Reply to Reviews Page.
Reply to a Review
Set up an integration with App Store Connect and the Google Play Console to start replying to reviews. Learn more about setting up integrations in our App Store Connect and Google Play Console integration guides.
After you set up an integration, the reply box in the Review card becomes active. To send a reply, start typing and then hit “Publish”.
Your replies appear in app stores after moderation, which takes up to 24 hours in Google Play and around 8-12 hours (in some cases up to 3 days) on the App Store.
Reviews with replies can be filtered by the Reply Statuses.
Edit a Reply
After you publish a reply, it’s possible to edit it. Use this feature to update your responses and keep the conversation going after a user edits their review.
To edit a reply, click on the pencil icon next to your previous message. The text box becomes active, and you can rewrite and publish your new reply.
The updated reply = new reply. AppFollow doesn't update them.
It is also a new reply from the App Store standpoint, as updating a reply uses the same request as creating a new one.
If the review was updated since the last reply, you will notice it by this yellow outline:
If you edit your reply (or send a new message after a review was updated), please make sure to update the reply text. If no changes are made to the content of your reply, the App Store considers that the reply wasn't changed and does not post an update. If you don't want to modify your message, you can make a minor change; for example, add a space in the middle of your message or change the punctuation.