Our Enterprise plan is designed for businesses that require advanced support, dedicated resources, and priority access to AppFollow features. These services help you streamline workflows, resolve issues faster, and get the most out of the platform.
Core Support & Success
Premium SLA & Priority Support
Benefit from guaranteed response and resolution times through our Premium Service Level Agreement (SLA). Your requests are prioritized and handled with urgency, ensuring you’re never left waiting when it matters most.
Priority Bug Resolution
Bug reports submitted by Enterprise customers are prioritized and escalated, ensuring faster investigation and resolution to minimize disruptions to your workflows.
Dedicated Success Manager
A dedicated Customer Success Manager serves as your main point of contact, gaining a deep understanding of your account, goals, and workflows. They proactively provide strategic guidance, best practices, and ongoing support to help you maximize the value of AppFollow.
Dedicated Slack or MS Teams Channel
Get support directly within your team’s Slack or Microsoft Teams workspace. Communicate with our team in real time through a dedicated channel for faster collaboration and issue resolution.
Implementation & Product
Onboarding, Implementation & Training
Get guided support from day one with onboarding and implementation tailored to your team’s workflows. Our Professional Services experts help you configure the platform to match your processes and provide hands-on training sessions to ensure your team is set up for success.
Feature Prioritization & Beta Access
Get a direct line to our product team. Submit feature requests, influence the roadmap, and gain early access to new features before they are released publicly. You can follow your requests via Canny.
Data Access & Integrations
Custom Reports & Roles
Create tailored reports to track the metrics that matter most to your team and assign role-based access to ensure each user sees only the data relevant to them. This helps streamline workflows while maintaining control over data visibility.
Full Data Export
Export all your data without limitations across all apps, time ranges, and available formats. This gives your team full flexibility for reporting, analysis, and internal data workflows.
Full API Access
Get unrestricted API access with maximum rate limits and full endpoint coverage. Designed for enterprise-scale integrations, this allows you to connect AppFollow with your internal systems and tools seamlessly.
Enterprise Operations & Compliance
Dedicated Server
Your data is hosted on a fully isolated server with no shared infrastructure. This ensures enhanced security, consistent performance, and greater control over your environment.
Wire Transfer Payments
Pay via bank wire transfer for greater flexibility in billing. This option is available for enterprise customers who cannot use card-based payments and require alternative invoicing methods.
Custom MSA, SOW & SLA
Work with our team to negotiate and sign custom legal agreements, including Master Service Agreements (MSA), Statements of Work (SOW), and Service Level Agreements (SLA), tailored to your organization's legal and procurement requirements.
Security & Privacy Questionnaire
Accelerate your procurement process with our support. We complete vendor security and privacy questionnaires to help your internal teams assess compliance and approve AppFollow faster.
Access & Security
Single Sign-On (SSO)
Enhance security and simplify access management with SSO integration, allowing your team to log in with existing company credentials. You can learn more about SSO integration here.
For more details, contact our team to discuss your specific needs.