App Store Official API Connection: Reply to Reviews Connection

Article author
Marian Berghes
  • Updated

Overview

The App Store Connect: Reply to Reviews Connection allows you to receive and respond to reviews from the AppFollow interface or through connected help desk systemsSlack, or other tools.

In this article, you'll learn how to set up the connection and avoid any potential setup errors.

This connection allows you to work with reviews, if you require access to our other connection types please use one of our invite-based connections.

To set up this integration you must be an Owner or Admin in your App Store Connect account.

How to Set Up

  1. In AppFollow, click on the Integrations icon on the left-hand panel.
  2. Click on the "Integrations" link to open the page.
  3. Select your iOS/macOS app from the dropdown menu above.

  4. After selecting your app, find the "Link account" connection and click on the button. 
  5. Go to App Store Connect → Users and Access (1) section and click on the (2) Keys tab.CleanShot
  6. Click (3) "Generate API Key" or the "+" button and enter the name "AppFollow Reply to reviews". Then select (4) "Admin" access.
  7. Copy the (6) "Issuer ID" and the (7) "Key ID" and paste them into the required fields in AppFollow. Download your (8) API Key and upload it, then click on "Add integration".mceclip3.png
  8. Your Reply to reviews connection is now configured and working.mceclip4.png

Troubleshooting

If you encounter a problem with this integration, please contact our Support team.

 

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