Overview
The App Store Connect: Official API Reply to Reviews Connection allows you to receive and respond to reviews from the AppFollow interface or through connected help desk systems, Slack, or other tools.
In this article, you'll learn how to set up the connection and avoid any potential setup errors.
This connection allows you to work with reviews, if you require access to our other connection types please use one of our invite-based connections.
To set up this connection you must be an Owner in your App Store Connect account.
How to Set Up
- In AppFollow, click on the Integrations icon on the left-hand panel.
- Click on Source Connections.
- Select your iOS/macOS app from the dropdown menu above.
- Click on Link account underneath "App Store Connect - Official API".
- Go to App Store Connect → Users and Access section and click on the Keys tab.
- Click "Generate API Key" or the "+" button and enter the name "AppFollow Reply to reviews". Then select "Admin" access. Copy the "Issuer ID" and the "Key ID" and paste them into the required fields in AppFollow. Download your API Key and upload it, then click Next. After finishing the setup on the last step, your Reply to reviews connection will be configured and working.
Troubleshooting
If you encounter a problem with this connection, please contact our Support team.
Setup Video