Overview
The New Reviews Spike agent notifies you when the number of new reviews matching your selected criteria exceeds a certain threshold.
Use this agent to catch sudden surges in feedback — for example, a spike in negative reviews — so your team can react quickly and address potential issues before they escalate.
Available for: App Store and Google Play (no Console connection required).
Filters:
- Country
- Language
- Rating
- Review length
- Tags
- App version
Set Up the New Reviews Spike Agent
To find information on how to set up any agent, check out the following article: Monitoring Agents: Create and Edit.
- Open the Integrations > Monitoring agents section in the left-hand navigation panel.
- Choose the app for which you want to set up an alert.
- Select the New Reviews Spike alert from the alert notification list.
- Configure the filter conditions.
- Choose a threshold for the number of reviews and the timeframe during which the reviews were posted.
- Select the channel where you want to receive the alert: email, Slack, or Telegram.
- Choose an alert name and review your settings.
- Click Save.
Here's what the notifications will look like: