Reviews Chart

Article author
Maria
  • Updated

This article covers the new and updated Reviews chart released in April 2022. The updated design of the page provides data in a layout similar to the star ratings on the Rating chart page, which makes it easier to compare the data across features. Learn more about the different types of ratings available in AppFollow.

The Reviews chart provides you with a report on your app’s reviews, the review's rating dynamics by country, and tags. In this article, you will learn about the data available on the page.

Data Collection

App Store

We collect reviews from public sources with a frequency of 1-3 hours.

Google Play

We collect reviews for Android apps in different ways depending on if the app has the Google Play Console integration.

Without a console integration, we update reviews from the public sources every 1-3 hours. In this case delays of up to 36 hours can occur due to Google Play store review processing limitations.

With the integration, we update reviews using API several times every hour. 

Filters

You may filter the reviews for the analysis by:

  • Rating change
  • Release version
  • Review language
  • Search 
  • Tag

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Summary

In the summary section, you'll find the main review metrics.

  • Reviews - the number of reviews received during the timeframe selected in the filters section and the difference in the number of reviews compared to the previous period. 
  • Avg. reviews rating - the app’s average review rating by the reviews received during the timeframe and the difference in the average review rating to the previous period. 
  • Star breakdown for reviews - the distribution of reviews by stars for the selected timeframe, displayed as a percentage and absolute value. This section breaks down reviews by stars so that you can evaluate the proportion of 5, 4, 3, 2, and 1-star reviews.

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The Reviews chart provides data for ratings with reviews only. To learn the data for star ratings without a text comment, use the Rating chart page. The Ratings & Reviews Dashboard gives you an overview of both new ratings and reviews received, as well as a KPI overview and the release insights.

Review Star Distribution

This chart visualizes the breakdown of reviews by their star count for the selected period. You can choose between Bar, Relative, or Line chart types and Daily, Weekly or Monthly views.

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In addition, you can enable average and trend lines to get an overview of the changes to the app’s ratings on the chart.

Countries and Tags Breakdowns

The Reviews by countries section shows you the breakdown of reviews for the top countries where most of the app reviews come from. Reviews from other countries are grouped under “Others.” If you select a specific country in the page’s filters, we’ll show you only the stats for that country.

The Reviews by tags show the most frequent tags assigned to the reviews and "Others" tagged reviews. Also, you can see how many reviews don't have a tag and the percentage of tagged reviews from the total reviews received. 

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To view the countries breakdown for the Android app, please connect the Ratings integration with Google Play.

Export

You can download the generated report with the filters set in CSV or Excel format from the top of the page. 

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