Google Play: Reply to Reviews Integration (Service Account Method)

Article author
Anastasia Rybalko
  • Updated

Overview

There are two ways to set up a Google Play Reply to Reviews integration. This article covers the Google Service Account method. To learn how to set up the integration through an OAuth client, see Google Play: Reply to Reviews Integration (OAuth Client Method).

The Google Play Reply to Reviews integration allows you to respond to reviews from the AppFollow interface or through connected help desk systems, Slack, or other tools

This integration (along with the ASO Report integration) is also required to get day-by-day ratings on the Ratings & Reviews Dashboard for your Android app.

In this article, you'll learn how to set up the integration and avoid any potential setup errors.

Before You Start

Find the owner of your Google Play Developer account. You'll need their help (or access to the owner's account) to create an OAuth code. It is not possible to create a working OAuth code with a Google Play admin account.

Create a Service Account

  1. Log in to the Google Play Console as the account owner.
  2. In the left-hand navigation menu, Open “Setup” -> “API Access.”
  3. In the “Service Accounts” section, click “Create new service account.”
  4. In the pop-up that appears, click the link to access the Service Accounts section of your Cloud Console.
  5. In the new window, click “+Create service account”.
    Service_accounts___IAM___Admin___Test_Project_2_-_An____Google_Cloud_Platform_2021-12-02_at_12.58.30_PM.jpg
  6. On the setup page, fill in the following details:
  • Provide a Service account name (for example, “AppFollow Reply to Reviews”)
  • In the “Role” section, select “Basic”, then choose “Browser”
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6. Save the Service Account and open it in the “Service Accounts” section.
7. Switch to the “Keys” tab.
8. Click “Add key”.
AppFollow_Reply_to_Reviews___IAM___Admin___Test_Project_2_-_An____Google_Cloud_Platform_2021-12-02_at_1.02.45_PM.jpg
9. Select “JSON” and click “Create”. The JSON file is downloaded to your computer. You’ll need this file when finalizing the setup in AppFollow.
10. Back in your Developer Console under “API access” you should now see the service account you created under the list of service accounts.  
11. Click “Grant access”’ next to the service account you just created.
12. Select the following permissions:
  • View app information and download bulk reports (read-only)
  • Reply to reviews
13. Send the invitation.
14. Go back to AppFollow to upload the JSON key in the integration pop-up window.

Set up the Integration in AppFollow

  1. Make sure you have created a JSON file from the first part of this guide: Create a Service Account
  2. Log into your AppFollow account and open the Reply to reviews page.
  3. In the app picker at the top of the view, select the Google Play app you need to integrate.
  4. Click in the reply field of any review and click "Link Google Play Console."
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  5. Switch to the "Alternative way" setup tab.
    Reply_to_reviews_Workspace_AppFollow_Anastasia_Rybalko_AppFollow_2022-01-05_at_10.15.24_AM.jpg
  6. Upload the JSON file.
  7. Save your changes.

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