Huawei AppGallery: Reply to Reviews Integration

Article author
Anastasia
  • Updated

This feature is in public beta and is available to anyone who has an app in App Gallery and has an account in AppFollow.

Overview

The Huawei AppGallery integration allows you to reply to your AppGallery reviews and edit your responses directly from AppFollow. 

To set up the integration, you'll need a Client ID and Key from your AppGallery Connect account. In this article, you'll learn how to obtain the AppGallery Client ID and Key and set up an integration in AppFollow.

Set up the Huawei AppGallery Integration

  1. In AppFollow, open the Integrations List from the left-hand navigation menu.
  2. From the app picker, select your Huawei app.
  3. Click "Add Integration" on the Huawei AppGallery card.
    Integrations_list_Anastasia_Rybalko_AppFollow_2021-08-26_at_6.11.17_PM.jpg
  4. Switch to your AppGallery Connect account and choose All services.
  5. Navigate to the "Build" section of the menu and scroll down to the bottom.
  6. Choose "Connect API" and click the "Create" blue button to add a new API client.
    pic1.png

  7. Enter a name for your API client. For example, "AppFollow".
  8. In the Project section, select "N/A".

    This setting ensures the API Client is created at the team level. If a specific project is selected, the integration will fail to configure.

  9. In the Roles section, select "Customer service".
  10. Click the blue "OK" button.
    HAG___Figma_2021-08-25_at_9.50.50_PM.jpg
  11. You'll now see the Client ID and Key in the API client section. You'll use these values to finish setting up the integration in AppFollow during the next step.
    HAG___Figma_2021-08-25_at_9.51.07_PM.jpg
  12. Switch back to AppFollow and paste the Client ID and Key into the integration setup window.
  13. Click "Add Integration".
  14. Done! You're now ready to start working with your app's reviews.

Commenting Rules

Please keep in mind that there are a few limitations on reviews and replies on Huawei's side that you may not find in other store reviews. See below limitations mentioned by Huawei:

  • You cannot lead users to non-Huawei channels in comments and replies.
  • Comments allow up to 800 characters, excluding any URL, QQ account, and phone number. Replies can contain QQ accounts and email addresses.
  • Only comments of the last two years are retained by default.

To know more about how reviews and replies work for Huawei App Gallery, you can also check their knowledge base here.

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