Overview
The Feedback Summary agent watches your app reviews and delivers a weekly or monthly digest, combining a quick, scannable overview with deeper trend analysis. It spots what's changing in user sentiment — and why — so you can quickly understand shifts in the key themes across your feedback.
You can receive Feedback Summaries directly in Slack, Microsoft Teams or via email, making it easy to keep your team aligned on what matters most.
If you’re using Slack, make sure the AppFollow Slack bot is installed in the specific Slack channel where the report will be delivered. If the bot is not installed in that channel, the report will not be sent.
How to Set Up Feedback Summary
- Go to Integrations > Monitoring agents in the left-hand navigation panel.
- In Featured agents, find Feedback Summary and click Add agent.
- Choose the app you want to track.
- Pick your delivery method: Slack, Microsoft Teams, or Email.
- Choose translation settings (optional): Enable translation to receive summaries in your preferred language.
- Select categories (optional): Choose specific feedback categories to focus the summary on the most relevant topics (New issues, Positive trends, or Negative trends).
- Click Save to finish your setup.
You can customize your Feedback Summary by selecting specific categories and enabling translation. This helps tailor the report to your team’s focus areas and ensures insights are accessible in your preferred language.
Frequency & Delivery Timing
- Weekly Summary: delivered every Monday morning
- Monthly Summary: delivered on the 1st day of each month