Featured reviews are displayed right on an app page in App Store and Google Play. This is what users see and read while making a decision whether they want to download the app or not:
Google Play Example:
To find information about Featured Reviews, go to Reply to Reviews page from the main menu or go to reviews for a particular app:
You may apply the filter the featured reviews by click on "+Add Filters" and select "Featured Reviews":
You will see filtered reviews with the label 'Featured' in the list:
We highly recommend to reply to these reviews.
To quickly access the featured reviews that required your attention and needs a reply, you may use the "Featured without reply" smart view:
Follow the links to learn how to set up integrations with the stores on AppFollow to reply to reviews: