Overview
AppFollow's connection with Trustpilot lets you manage and analyze your Trustpilot reviews in one convenient place. From collecting and responding to reviews to using advanced AI tools, you can streamline your support and reputation management workflows.
What’s Included
Review Management
- Collect reviews directly from Trustpilot
- Respond to reviews from AppFollow (requires email forwarding)
- Perform bulk actions in the reviews feed (tag, export, etc.)
AI Tools
- AI responses
- AI-generated review summaries
- AI Semantic Analysis to group reviews by meaning
- Semantic tags automatically applied to reviews
Analytics
- Tags analysis to evaluate customer sentiment
- Reviews analysis across sources and timeframes
Automation and Tools
- Automation rules to reply to reviews based on conditions
- Response templates for quicker replies
- Manual tags and filters to organize your reviews
- Auto-translation of reviews into your team’s language
- Automation Hub to set up custom workflows
API Support
- Retrieve reviews via API (get reviews)
- Respond to reviews via API (respond to reviews)
- Use Trustpilot data across your integrations
Coming soon: Ratings collection & Ratings method via API
To learn how to connect Trustpilot, please refer to this article: Trustpilot Integration - How to Connect