Overview
The "Custom Instructions" feature enhances the AI Auto-reply system for responding to App Store and Google Play reviews.
This feature allows you to provide specific guidelines that the AI will incorporate into its auto-generated responses, ensuring that replies are relevant, timely, and customized according to your preferences and the specific context of the review.
Goals
- You can tailor the AI responses to align with your brand voice and specific needs.
- Provide context-specific instructions to the AI so that it can make more informed and relevant responses based on the specific content of the review.
How to set the Custom Instructions
Step 1: Access the Custom Instructions Section
- Select “Reply with AI-generated response” as an action for the review you want to respond to.
- A section titled "How would you like AppFollow to respond?" will appear.
Step 2: Enter Your Custom Instructions
- In the provided text area, you can type in your custom instructions. This box can include examples or placeholder text to guide you in specifying your instructions.
For example:- "Use a formal tone."
- "Greet with the user's first name."
- "Apologize for any inconvenience."
Step 3: Use Predefined Templates
- Above the text area, you will see a selection of predefined (Quick Actions) instruction sets covering common scenarios.
- Click on a template to add the instruction to the custom instructions field. Examples of predefined templates include:
- "Use emojis."
- "Professional tone of voice."
Step 4: Preview the Custom Instructions
After entering your instructions, you can regenerate an AI reply for a review example to see how the custom instructions affect the response.
Tips to use AI Replies like a Pro
Following these guidelines will help you create effective custom instructions for AppFollow Al.
Tip #1 - Use natural language as if creating a clear, easy-to-understand project brief for your junior teammate. Format multiple commands as lists for better structure.
| DON'T | DO |
| Check the reviews and add a greeting if you think it's important, or you can skip it if it's not needed. Also, don't use the username if it's unclear whether you should use it. |
1. Always start a reply with a greeting. 2. Include the username in every reply. |
Tip #2 - Command, don't ask. This will increase the accuracy of replies.
| DON'T | DO |
| Could you please ask users to reach out via support email? | Always ask to contact the support team at email@company.com |
Tip #3 - Start with something simple and add additional instructions as you go. Check what replies look like after every small edit you make.
| DON'T | DO |
| Check the review sentiment before replying. If the sentiment is negative, apologize and ask the user to share more details via support email. If the sentiment is mixed or neutral, promise to take the feedback into consideration. If the sentiment is good or if the review includes feature requests, thank the reviewer and add a signature as a closing line. |
1. Always add the signature at the end of the response. 2. Always request detailed feedback from the user on the mentioned issues.
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Tip#4 - Despite Al's ability to understand multiple languages, avoid mixing languages in your instructions and prefer using English.
| DON'T | DO |
| こんにちは!Be formal and professional. |
Always keep a formal, professional, and official tone of voice. |