Automation agents run once every 24 hours for each review. If you remove a response or a tag assigned by the Support or Categorization agent, the rule will be run again.
Support Agent
When you update an existing Support agent, the changes will affect all reviews that match the agent’s scope and already have a submitted reply. These changes will take effect no earlier than 24 hours after the update to prevent duplicate replies from being sent to the same review.
When activating a Support agent, you can choose whether it applies to new and past reviews from the last 1, 3, 6, or 12 months. If you need the agent to apply to all past reviews, contact Support and we can help.
Categorization Agent
Updates to the Categorization agent logic are applied immediately. You will see the changes as soon as the update is completed.
Rating Protection Agent
There is no delay for the Rating Protection agent (the Report a Concern feature). A report is published only once to ensure that duplicate reports are not created.