The Telegram reply bot allows you to create alerts and work with your reviews directly from your messenger. In this article, we'll go over the process of configuring the bot through the Telegram channel. To learn more about setting up and configuring alerts, refer to the following articles:
- Create a new Telegram chat where you will receive your app's reviews. We recommend creating a separate group specifically for replying to reviews instead of using an existing group. This will ensure that an unintended reply is not sent to an end-user.
- Open the chat settings -> Edit -> Administrators (you should have admin rights to do this).
- Add @appfollow_reply_bot to Administrators.
Note: Bot is required for the alert to work properly. If you want to comment on something inside the Telegram group instead of replying - please make sure you do not have a Reply to Reviews integration in the AppFollow workspace where you have this alert. Without the Reply to Reviews integration, there will not be a Reply button and you will be able to use the text field just for your internal purposes. - Type /start, and you will get the Chat ID. The Chat ID may start with the symbol '-', which you should also copy. For example, if you have the Chat id: -123456789 you need to copy all of the symbols. This is the Chat ID you need to enter when configuring the integration in AppFollow.
- You're done! If you need to go back and find the Chat ID at any point, click "Start" (or type /start) to get the Chat ID.