Can't Create Account “Unfortunately, we are unable to accept sign-ups from generic email aliases”

Article author
Aisha Turdumambetova
  • Updated

Are you encountering an error while attempting to create an account? “Unfortunately, we are unable to accept sign-ups from generic email aliases. Please use a personalized alias to sign up with us.”

Cause and Solution

Our system restricts emails starting with common generic prefixes like team@, admin@, or help@.
Try using your personal email address if possible to successfully create an account.
If after following these steps you still can't see the reviews in AppFollow, please reach out to our support team and share the troubleshooting steps you've taken. We're here to assist you further.

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