Overview
Replies powered by Open AI provide a unique opportunity for businesses to revolutionize their customer support and take it to a whole new level of excellence. With our new AI replies feature, you will be able to provide your users with more rapid, efficient responses, allowing your team to focus on delivering an exceptional user experience and ensuring the best user satisfaction yet.
Notice Regarding Data Usage for Reply Generation: Please be advised that we exclusively utilize publicly available data in generating replies. No private, user-specific data is employed in this process.
How to use it
Every AppFollow account can now have access to our AI replies feature, limited to 15 AI replies per month for our free users and unlimited for our Premium clients. If you would like to upgrade your account, you can contact our Sales team for help.
To use the new AI Replies feature, click on Reviews Feed in the navigation menu on the left. On this page, you can click on the Reply to Review text field on any of your reviews, and you will then see the Generate AI reply button.
Once you click this button, our AI will analyze the review posted by the user and produce a fitting reply, based on the tone of voice and content of the Review, taking your app and its features into consideration.
See an example of a Reply produced by our AI below:
Once the reply is generated by our AI, you can edit it and change it however you'd like, and once you're happy with it, simply click the Send reply button to send it to the store.
This feature is only available in our new version of the Reply to Reviews page.
Refine replies and use alternative prompts
Refine AI replies: With this functionality, you'll be able to transform generic responses into complete, well-crafted replies:
You may also make long responses shorter with a single click:
Alternative AI reply prompts: Generate replies encouraging users to contact your support team or consider revising their review rating:
Use AI Replies with Your Knowledge Base
This feature is available on Enterprise plans only.
You can now upload your own help center articles, FAQs, or internal guides to help the AI generate smarter replies to your app reviews. This is especially helpful for handling more complex reviews—such as those about subscriptions, bugs, or app-specific features.
What You Can Do
- Upload documents with answers to common user questions
- Link these documents to a specific app and language
- Rename, delete, or update them anytime
The AI will search through the selected documents to generate a more helpful and relevant reply.
At the moment, this works exclusively with automation replies.
Supported File Types and Limits
- Formats: .txt, .pdf, .docx, .md, .html
- Max size: up to 5MB per file
- You can monitor each document’s processing status (e.g. Processing, Ready, or Failed)